The Role
Provides Level I and II IT support across server, network, workstation, and end-user systems. Installs, configures, secures, and maintains Windows and Linux infrastructure, Cisco and Fortinet equipment, Active Directory, and Group Policy. Troubleshoots hardware and software issues, manages user access changes, supports onboarding and offboarding, monitors helpdesk queues, documents assets and resolutions, coordinates system changes, and mentors Tier 1 technicians. Occasional company vehicle use is required.
Summary Generated by Built In
- Support Services Technician
- Imaging, installing, configuring, and maintaining of user computers, connections, and peripherals.
- Performance tuning of end user computers.
- Removal and installation of all IT equipment during moves, remodels, deployments, and build out of offices including computers, switches, routers, printers, and peripherals.
- Interacting with end users to fully utilize MIS resources.
- Works Help Desk tickets to provide timely response and resolution.
- Maintain working relationship with other departments within the agency.
- Documents build/rebuild of any new or existing computer.
- Documents IT equipment in Lifepath’s asset management system.
- System administration, e.g., adding/deleting end users, as well as managing user and computer accounts in an Active Directory environment.
- Integrating systems to meet business needs with automation.
- Coordinating with other information systems resources.
- Uses work hours efficiently.
- Other duties as assigned
Education, Training, & Experience (including licensure & certification)
- Graduation from accredited high school or equivalent.
- Minimum of two years’ experience working as System Support Specialist or similar job.
- Industry certifications are a plus (A+, Network+, MCP, etc.)
- Current valid Texas driver’s license required
Knowledge, Skills, & Abilities
- Proficiency with Microsoft Windows operating systems (Windows 10 and newer)
- Proficiency with Microsoft 365 and Office 365.
- Knowledgeable of PC components and operation.
- PowerShell scripting is a plus.
- Possess solid troubleshooting and problem-solving skills.
- Able to work efficiently both with others and under limited supervision.
- Ability to communicate well with others at all levels in the English language
- Must be flexible and willing to work to meet established deadlines
Skills Required
- High school diploma or GED plus three years of Help Desk or Information Technology work experience
- Alternatively, an associate degree from an accredited college or university in computer science, communications, or a related field
- At least three years of experience supporting Microsoft Windows Server 2016 or newer, Windows 10, and Microsoft Office 365
- Valid Texas driver's license
- Occasional use of company vehicles
- Intune experience
- Linux experience
- Basic SQL systems administration knowledge
- Fortinet firewall, switch, and wireless access point setup and configuration knowledge
- PowerShell, Bash/POSIX, or other scripting language experience
- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft MCP, or MCSE
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The Company
What We Do
LifePath Systems is the designated behavioral health and intellectual and developmental disabilities authority for Collin County, Texas. Operating as a unit of local government and a not-for-profit center, it provides comprehensive mental health, substance use, and intellectual and developmental disability services to residents of the county. The organization is funded by federal, state, and local sources to serve individuals and families impacted by these challenges.
