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Provide remote administrative support: manage email and calendars, schedule meetings and travel, handle data entry and documentation, communicate with clients, track projects and deadlines, perform basic research and reporting, and optionally assist with social media scheduling and engagement.

Support end-to-end recruitment, coordinate interviews, assist onboarding and documentation, maintain HR records and databases, perform HR operations and administrative tasks, and help employee engagement and internal communications. High-performing interns may be offered a full-time role.

Provide strategic, operational, and executive support to the Founder: manage schedule and meetings, coordinate cross-functional projects, track goals and milestones, prepare research, reports, presentations, and meeting materials, and act as liaison to ensure follow-ups and operational efficiency.

Lead and mentor a team of 3–4 Account/Client Success Managers to ensure client satisfaction, resolve escalations, monitor KPIs (retention, SLA, turnaround), maintain accurate reporting (Clockify/Sheets), drive onboarding and retention strategies, implement process improvements, and coordinate cross-functionally with HR, Operations, and Technical teams.

Manage US-based clients' bookkeeping: record, categorize, and reconcile transactions in QuickBooks; track expenses and receipts; perform bank and credit card reconciliations; generate and review P&L, Balance Sheet, and Cash Flow reports; support payroll entries and invoicing; maintain audit-ready documentation; coordinate with CPAs; ensure timely reporting and adherence to processes while working US night shifts.