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Orchestrate internal and external teams to deliver telecom projects on time. Act as primary POC for reporting, resource allocation (teams, OTDR, vans), and stakeholder liaison. Coordinate surveys, installations, fault rectifications, building administration and government bodies; schedule tasks, clear roadblocks, produce monitoring reports, and support Site Ops including on-call and after-hours duties.

Provide Level 1 inbound phone support for internet customers: perform basic troubleshooting (device status, fiber break ID, circuit info), document tickets, call customers with updates, escalate complex issues to Network or Field Engineers, and maintain professional, timely follow-ups to ensure customer satisfaction.

Design, launch, and manage end-to-end Relational and Transactional NPS programs for B2B telco. Analyze qualitative and quantitative feedback, create dashboards and SIPs with department heads, ensure closed-loop responses, and present CX health and recommendations to senior management to reduce friction and improve business KPIs.

Manage day-to-day client deliverables and relationships for a portfolio of business partners. Resolve queries, cross-sell services, onboard clients with Sales, create retention plans, liaise with internal teams, and use LinkedIn and Google Suite to support account growth and reporting.

Drive new business and revenue by identifying and qualifying leads, saturating assigned sites, and building client relationships. Execute sales strategies, maintain pipeline and data integrity, collaborate with internal teams to deliver services, ensure compliance, and provide consistent positive customer experiences while working primarily in the field.

Manage day-to-day client care for a portfolio of partners, resolve issues, drive retention and cross-sell services, coordinate onboarding with sales and internal teams, and develop long-term executive relationships.

Design and lead the company's ESG reporting framework, ensuring compliance with global standards, coordinating cross-functional data collection, delivering quarterly and annual reports, driving ISO 14001 certification, and advising executives and investors on ESG performance and risks.

A brief recruitment message inviting candidates to explore general opportunities at RISE. No specific role responsibilities, requirements, or details are provided.

Design, test, and document carrier-grade network solutions; manage complex network projects; provide expert BGP routing guidance; review Change MOPs; diagnose faults using network management tools; create capacity reports; support sales with complex solutions; train staff and engage with Product Management on network integration and new technologies.