Top Tech Jobs & Startup Jobs

Lead and grow the Product Engineering team to deliver customer-facing web dashboards, APIs, integrations, and AI workflows. Own roadmap execution, collaborate with Product and Design, drive engineering best practices (testing, deployment, observability), provide technical mentorship, and remain hands-on in architecture and code reviews to ensure high-quality, scalable SaaS product delivery.

Serve as first contact for customer issues via email, chat, tickets and video calls. Triage and resolve tier-1 issues, troubleshoot integrations (Shopify, Stripe, QBO, NetSuite), document and escalate bugs, maintain knowledge base, track support metrics, meet SLAs, and deliver high CSAT interactions.

Design, build, and optimize scalable backend services, APIs, and data pipelines. Integrate with third-party billing/commerce systems, maintain serverless/event-driven architectures on AWS, ensure security and performance, implement automated tests and CI/CD, mentor engineers, and drive architectural decisions.

Own end-to-end customer onboarding for new clients: guide setup using a structured process, educate and troubleshoot, track progress, gather feedback, document best practices, and collaborate with sales, product, and support to improve adoption.

Research indirect tax rules across jurisdictions and tax types, translate legal content into structured logic, document tax logic and edge cases, monitor regulatory changes, collaborate with product and engineering to implement features, and support internal teams with tax investigations and roadmap planning.

Sell Kintsugi's sales-tax fintech solutions to e-commerce and SaaS companies. Build and manage pipeline, close deals, maintain client relationships, collaborate cross-functionally, report forecasts, and track market trends to drive revenue growth.