About Kintsugi
Kintsugi is revolutionizing sales tax compliance for modern businesses. Our AI-driven platform simplifies tax compliance for e-commerce, SaaS, and other growing companies, ensuring they stay compliant across multiple jurisdictions. As we scale, we’re looking for a detail-oriented and customer-focused Onboarding Manager to help businesses seamlessly integrate with our platform.
About the Role
As an Onboarding Manager, you will play a critical role in ensuring new customers successfully onboard and understand how to use our platform. You’ll follow a well-defined process to guide businesses through setup, answer their questions, and ensure a smooth transition to using Kintsugi effectively. This role is remote-friendly within the US.
Key Responsibilities
• Own the end-to-end customer onboarding experience, ensuring businesses are successfully set up and fully understand our software.
• Follow a structured onboarding process to guide businesses step by step.
• Educate customers on how to use Kintsugi, troubleshoot initial setup issues, and proactively address common questions.
• Track onboarding progress and identify opportunities for process improvements to enhance customer experience.
• Collaborate with sales, product, and support teams to ensure a seamless transition from sale to onboarding to ongoing usage.
• Gather customer feedback to refine onboarding strategies and improve user adoption.
• Maintain clear documentation and resources for onboarding best practices.
What We’re Looking For
• 2+ years of experience in onboarding, customer success, account management, or a similar role.
• Strong communication and customer service skills—comfortable guiding customers and answering their questions.
• Detail-oriented with excellent organizational skills to keep track of multiple onboarding processes simultaneously.
• Experience with SaaS platforms or technical onboarding processes is a plus.
• Ability to work independently while following a structured process.
Compensation & Benefits
• Salary: $60,000–$90,000 per year, depending on experience.
• Health, dental, and vision insurance.
• 401(k) coming soon.
• Remote-friendly within the US.
Join us and help businesses take control of their sales tax compliance with ease!
Interested? Apply now!
Skills Required
- 2+ years of experience in onboarding, customer success, account management, or a similar role.
- Strong communication and customer service skills; comfortable guiding customers and answering questions.
- Detail-oriented with excellent organizational skills to manage multiple onboarding processes.
- Experience with SaaS platforms or technical onboarding processes.
- Ability to work independently while following a structured process.
What We Do
Kintsugi provides an AI-powered sales tax automation and compliance platform designed for high-growth SaaS and eCommerce businesses. The company streamlines complex tax management by monitoring nexus, calculating taxes in real time, and automatically handling the filing and remitting of sales tax, VAT, and GST, ensuring compliance while reducing operational complexity.
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