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Manage and grow mid-sized customer accounts within an assigned territory by deepening adoption of services, negotiating and renewing service agreements, retaining customers, using Salesforce to track activity, collaborating with Operations, and meeting revenue and retention goals.

Manage and grow revenue within an assigned territory by retaining and upselling to large commercial customers. Develop strategic account plans, conduct business reviews, negotiate contracts, use Salesforce to track interactions, collaborate with internal teams, attend industry events, and resolve customer issues to drive loyalty and profitability.

Lead strategic sourcing and procurement for fleet assets and major spend categories. Develop TCO-driven acquisition, leasing, maintenance, and disposal strategies, manage OEM/vendor relationships, negotiate contracts, oversee SLAs and compliance, set procurement KPIs, support fleet modernization (electrification/alternative fuels), partner with Operations/Finance, and drive cost-reduction and sustainability initiatives.

Provide inbound and outbound phone, email, and chat support to customers. Strive for first-contact resolution, update customer records, explain products/services, escalate or redirect complex issues, collaborate with team to improve processes, and participate in training. Maintain professional communication, adhere to scheduling and attendance policies, and handle occasional regional travel and special projects.

Supervise daily operations for an assigned area: manage driver/laborer safety and training, schedule shifts, optimize routes/facilities, report metrics, conduct site visits and incident reporting, lead and coach staff, resolve customer issues, oversee routine maintenance, and perform physical tasks with occasional regional travel.