Provide technical support and troubleshooting for network, desktop, and systems hardware/software; deliver remote support worldwide; investigate, resolve, and escalate cloud infrastructure and helpdesk issues; install and move equipment; perform data transfer tasks and integrity testing.

Administer, maintain, upgrade, and troubleshoot VTC and VOIP systems and endpoints; perform QA and diagnostics, support video streaming, and interface VTC equipment with routing and secure networks.

Provide Tier 1 IT support: respond to internal/external service requests for Unix and Windows NT servers, notify users, log and track tickets, categorize and escalate issues, and maintain documentation.