The Role
Provide Tier 1 IT support: respond to internal/external service requests for Unix and Windows NT servers, notify users, log and track tickets, categorize and escalate issues, and maintain documentation.
Summary Generated by Built In
Description
MUST BE U.S. CITZEN
MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH
- Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
- Provides user notification of receipt of Web- or email-submitted requests.
- Logs and tracks inquiries using service request management database and maintains history records and related documentation.
- Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
Requirements
- Must be U.S. Citizen
- Must have active TS/SCI with Poly
- Must have certification DoD 8570 IAT Level 1
- 5 years’ experience with BS Degree (Computer Sci or equivalent) OR 10 years’ experience in lieu of BS Degree
- Minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
Desired:
Experience in ticket management system like SupportIT and Service now
Unix experience is not required but is a plus.
Skills Required
- U.S. Citizen
- Active TS/SCI with Polygraph
- DoD 8570 IAT Level 1 certification
- 5 years' experience with BS degree (Computer Science or equivalent) OR 10 years' experience in lieu of BS degree
- Minimum 1 year experience with Microsoft Office applications (Outlook, Word, Excel)
- Experience with Windows NT servers
- Experience with Unix
- Experience with ticket management systems (SupportIT, ServiceNow)
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The Company
What We Do
Mission First, Inc. is an IT professional services company headquartered in Columbia, Maryland, dedicated to solving complex technical challenges for the public and private sectors. They provide high-value, mission-focused results through expertise in enterprise-wide engineering, management of IT resources, and emerging technologies such as cloud computing and collaborative services, supporting various government agencies and military branches.
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