Mission First, Inc.

System Administrator

Reposted One Month Ago

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Annapolis Junction, MD, USA

In-Office

Senior level

Cloud • Information Technology • Professional Services • Consulting

The Role

Provide technical support and troubleshooting for network, desktop, and systems hardware/software; deliver remote support worldwide; investigate, resolve, and escalate cloud infrastructure and helpdesk issues; install and move equipment; perform data transfer tasks and integrity testing.

Summary Generated by Built In

Description

Responsibilities Include:

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide site
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Modifies, moves, and installs new equipment
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
Will perform Data Transfer Agent requests to transfer files between networks.

Requirements

REQUIREMENTS

Required Skills, Experience, and Education: Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in Math, Science, Engineering, Statistics , Engineering Management or a related discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor’s degree.

Required Clearance: Candidate must have a TS/SCI polygraph clearance

Preferred: DoD 8570 IAT Level 2 Certification

Skills Required

Five (5) years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity
Bachelor's degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline, or five (5) additional years of SA experience in lieu of degree
TS/SCI with polygraph clearance
DoD 8570 IAT Level 2 Certification

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The Company

What We Do

Mission First, Inc. is an IT professional services company headquartered in Columbia, Maryland, dedicated to solving complex technical challenges for the public and private sectors. They provide high-value, mission-focused results through expertise in enterprise-wide engineering, management of IT resources, and emerging technologies such as cloud computing and collaborative services, supporting various government agencies and military branches.