Top Tech Jobs & Startup Jobs

Lead the company-wide QA function, define QA methodologies and best practices, design and maintain automated test frameworks, increase automation coverage, collaborate with Product and Dev teams, ensure release readiness, and introduce AI-driven QA improvements.

Provide timely, professional support via phone, email, and chat; troubleshoot account issues; escalate complex cases; maintain accurate interaction records; collaborate with teams to improve customer experience.

Define and execute product strategy for legal-tech fintech solutions. Lead cross-functional agile teams through discovery, design, development, and launch. Conduct market research, prioritize roadmap, ensure regulatory and data-privacy compliance, and embed AI/LLM features and automations to deliver customer value.

Lead end-to-end product initiatives for a fintech accounting platform, define API-based integrations, collaborate with engineering/design/data, drive data-informed decisions, run A/B tests, and build modular SaaS capabilities that solve accounting professionals' needs.

Provide customer onboarding and multi-channel product support, troubleshoot and resolve first- and second-level technical incidents, perform in-depth system troubleshooting, and escalate or collaborate with R&D to resolve system-level issues.

Own customer-facing AI and CRM solutions, translate business needs into AI agents and automated workflows, lead implementations, coordinate with development teams, and improve internal processes using AI while managing customer relationships.