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The Role
Provide timely, professional support via phone, email, and chat; troubleshoot account issues; escalate complex cases; maintain accurate interaction records; collaborate with teams to improve customer experience.
Summary Generated by Built In
Description
Finbot is a web application with a friendly client-office interface, which includes receipt of invoices and documents by email, by photo in the application, including WhatsApp, and turning them into automatic log commands.
we are looking for an Entry-level Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and escalate complex cases to the appropriate team
- Assist customers with account setup, troubleshooting, and general inquiries
- Maintain accurate records of customer interactions and transactions
- Collaborate with cross-functional teams to improve the overall customer experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
- Previous customer service experience is a plus, but not required
Skills Required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
- Previous customer service experience
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The Company
What We Do
Our group leads in technological solutions, professional tools, data-based information and business insights. In addition, in the areas of the capital market, law, finance, taxation, work, pension and welfare.
