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MyBusiness | Guideline Group
MyBusiness is an Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes.
We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts.
This is a cross-functional role with real impact on how the company operates and grows over the coming years.
Responsibilities
- Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role
- Analyze complex business needs and translate them into CRM and AI-based solutions
- Define and design AI agents, automated processes, and advanced workflows
- Lead and support solution implementation with customers, including hands-on involvement when needed
- Work closely with development and implementation teams
- Identify problems, propose solutions, and take full ownership from definition through execution
- Continuously improve internal workflows and delivery processes using AI
- Proven experience working with B2B customers (Customer Success, implementation, consulting, or similar roles)
- Strong experience in defining business processes and complex system requirements
- Deep familiarity with the AI ecosystem (LLMs, agents, automation) – required
- Strong systems thinking and ability to see the bigger picture
- Hands-on mindset, high level of autonomy, and strong sense of ownership
- Excellent communication skills and the ability to lead customer-facing processes
Nice to have
- Previous experience with CRM or SaaS products
- Experience designing or working with AI agents
- Background in technology consulting or business solutions
- Vibe Coding skills
What we offer
- A key role with real influence on the company’s direction
- Direct collaboration with the CEO and a high-quality core team
- An opportunity to help shape the next generation of CRM and AI-driven solutions
- A flexible, non-hierarchical work environment that values initiative and impact
Skills Required
- Proven experience working with B2B customers (Customer Success, implementation, consulting, or similar roles)
- Strong experience in defining business processes and complex system requirements
- Deep familiarity with the AI ecosystem (LLMs, agents, automation)
- Strong systems thinking and ability to see the bigger picture
- Hands-on mindset, high level of autonomy, and strong sense of ownership
- Excellent communication skills and the ability to lead customer-facing processes
- Previous experience with CRM or SaaS products
- Experience designing or working with AI agents
- Background in technology consulting or business solutions
- Vibe Coding skills
What We Do
Our group leads in technological solutions, professional tools, data-based information and business insights. In addition, in the areas of the capital market, law, finance, taxation, work, pension and welfare.
