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Lead firm-wide non-legal operations for a rapidly expanding, multi-location law firm. Responsibilities include managing department heads, overseeing intake and sales KPIs, financial controls, marketing alignment, billing and collections, HR and administrative standardization, CRM governance, executive reporting, and operational processes for new office launches.

Engages prospective clients through phone, email, and online channels; explains legal services, conducts initial consultations, qualifies leads, schedules attorney appointments, meets sales goals, manages CRM and administrative tasks, and reports lead conversion activity.

Manage day-to-day office operations for a new Abilene legal office, including facilities setup, supplies and inventory, onboarding support, vendor coordination, office moves, scheduling, calendaring, clerical tasks, and client service. The role also supports supervisors, legal teams, employees, and other offices while maintaining efficient workflows and organized administrative processes.

Supports billing case closeout by maintaining case files, entering data, documenting refund and collections workflows, tracking tasks in HubSpot, scheduling client strategy sessions, managing calendars, digitizing documents, and providing receptionist backup. The role requires accuracy, reliability, communication skills, structured workflow adherence, and proficiency with office, CRM, and case management tools.

Qualify prospective clients, explain legal services, conduct initial consultations, identify legal needs, schedule attorney appointments, achieve sales goals, manage client communications, maintain CRM records, complete administrative tasks, and report lead conversion data.

Support criminal defense attorneys from client intake through case resolution. Maintain case files, track court dates and deadlines, organize discovery, prepare and e-file pleadings, build trial notebooks, communicate with clients, and coordinate with bond companies, jails, and pretrial services. The role requires strong organization, discretion, sound judgment, and calm communication while managing a deadline-driven caseload.

Serve as an initial contact for prospective legal clients, communicating by phone, email, and online channels. Evaluate and qualify leads, conduct initial consultations, identify legal needs, explain services, schedule attorney appointments, and meet sales goals. Maintain accurate records, complete data entry and documentation, report lead conversions, and coordinate with internal teams. The role requires strong customer service, sales ability, communication skills, computer proficiency, and CRM experience.

First point of contact for prospective clients: evaluate and qualify leads, conduct initial consultations, schedule attorney appointments, maintain CRM and records, meet sales goals, and provide high-quality customer service.

Serve as an initial point of contact for prospective clients, evaluate and qualify leads, conduct intake consultations, schedule attorney appointments, meet sales goals, maintain client records, use CRM and office software, and communicate internally about lead status.

Support and lead the firm's billing operations and team: oversee time entry to invoicing, manage e-billing, resolve client billing issues, produce financial reports, drive process improvements, and train staff while ensuring compliance and accuracy.