The Role
Lead firm-wide non-legal operations for a rapidly expanding, multi-location law firm. Responsibilities include managing department heads, overseeing intake and sales KPIs, financial controls, marketing alignment, billing and collections, HR and administrative standardization, CRM governance, executive reporting, and operational processes for new office launches.
Summary Generated by Built In
The Law Office of Bryan Fagan is a firm that excels in family, estate planning & probate, and criminal law matters. We have (16) offices in Texas: (2) offices in Houston (Corporate and The Heights,) and (1) office in Abilene, Atascocita, Austin, Humble, Kingwood, Dallas, El Paso, Fort Worth, Galveston, Richmond, Rockwall, San Antonio, The Woodlands and Victoria and more on the way!
About the Law Office of Bryan Fagan, PLLCWe are a premier, rapidly scaling law firm ($25M+ heading to $30M+) that grows through robust, standardized systems rather than individual heroics. To support our multi-location expansion across Texas, we are adding a top-tier operating executive to lead all firm-wide non-legal operations.
The OpportunityThis is a pure operations leadership role with zero legal counsel, case strategy, or attorney-supervision authority. As Senior Manager reporting to Executive leadership, you will serve as the single accountable executive for our business operations, directly managing key department managers that may include: Intake/Sales, Marketing, Billing/Collections, HR, Facilities/IT, and Office Administration.
If you are a metrics-driven operations leader who excels at scaling multi-unit operations and managing other managers, this is your opportunity to drive high-level strategy and execution in a highly successful firm.
Key Responsibilities
- Manager of Managers: Directly lead, coach, and evaluate our department heads to build high-performing administrative teams.
- Intake & Sales Oversight: Drive conversion KPIs (speed-to-lead, consult-to-hire) and maintain firm-wide HubSpot pipeline discipline.
- Financial Oversight & Controls: Partner with the Finance support the creation of processes, systems, reporting.
- Marketing & Growth Alignment: Partner with the Marketing Manager to align lead volume with intake capacity, managing cost-per-case-signed.
- Billing & Collections: Maintain a high collections rate and realization rate, addressing systemic billing bottlenecks.
- HR & Administration SOPs: Oversee hiring velocity, retention, and onboarding consistency; standardize administrative SOPs for seamless opening of new locations.
- Executive Reporting: Build and own the firm-wide executive scorecard, presenting monthly performance and corrective actions directly to the Owner/Managing Partner.
Skills, Knowledge and Expertise
- Experience: 7–10+ years of progressive operations leadership experience, preferably in high-volume regulated services (e.g., legal, healthcare, franchise, or multi-unit services). BA/BS in related field, legal industry background and MBA highly preferred.
- Leadership: Proven track record of managing managers, hiring, developing, and leading high-performing business leaders.
- Systems & CRM: Strong experience with CRM governance at scale; HubSpot is highly preferred.
- Presence: Strong leadership presence—comfortable being accountable for manager's performance and implementing corrective actions.
Benefits
- Competitive Pay!
- Paid Time Off
- Competitive Benefits Package: Including Medical, Dental, and Vision insurance, Short and Long Term Disability Insurance, as well as Voluntary Term Life Insurance.
- A robust 401K plan with a match of up to 5%.
- Business casual Work Environment
Equal Opportunity Statement:
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Skills Required
- 7-10+ years of progressive operations leadership experience
- Experience managing managers and leading high-performing business leaders
- Experience hiring, developing, and evaluating department leaders
- Strong CRM governance experience at scale
- Strong leadership presence and ability to implement corrective actions
- Bachelor's degree in a related field
- HubSpot experience
- Legal industry background
- MBA
- Experience in high-volume regulated services, such as legal, healthcare, franchise, or multi-unit services
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The Company
What We Do
The Law Office of Bryan Fagan, PLLC is a Texas-based law firm specializing in family law, divorce, child custody, estate planning, probate, and criminal law. With multiple offices across the state, the firm provides compassionate, results-driven legal representation. Their team is dedicated to guiding clients through complex legal matters with personalized attention, ensuring their rights are protected and they receive clear, effective advocacy during challenging life transitions.
