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Manage planning, implementation, readiness and operations of venue technology services for FWWC 2027 at assigned venues. Lead venue technology teams, coordinate stakeholders, manage equipment allocation and asset tracking, oversee IT technicians during operations, report risks and dependencies, and ensure compliance with FIFA technology requirements and IT service management protocols.

Lead venue-specific planning, implementation, readiness and operations of all event technology services for assigned venues. Manage venue technology teams, coordinate stakeholders and stadium partners, track assets and dependencies, oversee commissioning/decommissioning, enforce ITSM protocols, produce progress/risk reports, and support tournament-time IT operations and incident escalation.

Drive sponsorship sales and strategic partnerships for FIFA Women's World Cup 2027 across Brazil and LATAM. Identify, qualify, and close high-value sponsors; develop bespoke packages; lead negotiations; collaborate with strategy and commercial teams; nurture long-term relationships; support commercial events and build market visibility while ensuring alignment with FIFA guidelines.

Support implementation of customer care processes for Group Sales ticketing at FIFA Women's World Cup 2027. Manage enquiries, monitor inventory and orders, carry out quality assurance, liaise with stakeholders, report on KPIs, maintain multilingual communications and knowledge bases, ensure compliance with FIFA policies and GDPR, and support onsite and back-office ticketing operations.

Coordinate creation, translation, review and maintenance of ticket sales collateral and customer communications across channels (web, apps, FAQs, chatbot, emails). Manage content workflows, glossary and translations, support CRM/marketing automation campaigns and reporting, liaise with stakeholders and Customer Care, perform UAT for ticketing portals, and ensure timely, accurate and compliant communications throughout the ticketing journey.

Lead planning, coordination and delivery of fan services across all World Cup venues. Ensure high-quality spectator experience, crowd management, staff/volunteer oversight, logistics for FF&E, procurement input, budget tracking, risk mitigation, stakeholder coordination, last-mile operations and post-event reporting.

Support the UNIFFAC regional office with project coordination, logistics for missions and events, administrative follow-up, meeting minutes/reports, stakeholder liaison, and monitoring project progress.

Lead specification, planning, implementation and delivery of wayfinding and signage across all FIFA official sites. Develop technical guidelines and kit-of-parts, oversee contracted providers, manage budgets and schedules, liaise with venue owners and stakeholders, support recruitment and knowledge capture, and be available for site visits and potential relocation during the tournament.

Manage design, coordination and delivery of a comprehensive, multilingual training program for the FIFA Women’s World Cup 2027. Liaise with stakeholders, oversee training materials, track progress, evaluate outcomes, manage budgets and ensure culturally appropriate, integrated workforce training across functional areas.

Support workforce planning and operations for FIFA Women's World Cup 2027, maintaining headcount trackers, coordinating workforce processes and tools, assisting site operations and training, liaising with cross-functional teams, and providing administrative and on-site support during the tournament.