The Role
Lead and execute workforce planning and operations for FIFA Women's World Cup 2027, coordinating headcount, workforce categories, operational delivery at venues, policies, systems, training, scheduling, and stakeholder collaboration to ensure right talent at the right time.
Summary Generated by Built In
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
Please submit your CV in English, as it will be reviewed by an international team.
THE POSITION
Working alongside the FIFA Workforce Management team based in Zurich and reporting to the FIFA27 Head of Workforce, the Manager, Workforce Planning & Operations is responsible for executing all workforce planning phases and processes, ensures the organisation has the right talent in the right roles at the right time.
Workforce Strategy & Planning
• Support the implementation of workforce planning and operations for the FIFA Women’s World Cup 2027 (FWWC2027)
• Coordinate and execute workforce planning activities across all workforce types (paid staff, freelancers, tournament-time hires, secondees, etc.)
• Work closely with the FIFA Workforce Management team to support an integrated planning process, ensuring resources align with operational needs and service levels
• Assist in defining workforce categories and supporting the development of entitlements for each group
• Maintain and update the centralised headcount plan, ensuring data accuracy and accessibility
• Support change management activities to enable continuity in workforce planning and execution
• Contribute inputs to workforce budgets, timelines, and planning cycles
Workforce Operations & Management
• Help develop and execute operational plans for workforce delivery during tournament time, including supporting site operations
• Assist in defining requirements for physical spaces, overlay, technology, and other workforce-related needs on site
• Develop workforce policies & procedures with key operational stakeholders (transport, accommodation, catering etc.) and core central business areas such as HR, technology, finance.
• Define and map out key workforce planning & operational processes, understanding the cross-functional collaboration required.
• Support the coordination of business processes and system requirements for workforce operations tools
• Deliver role-specific and venue-specific training for workforce operations teams
• Support the day-to-day supervision, scheduling and coordination of workforce operations teams, including workforce and volunteers
• Provide operational support to venue managers during event delivery
YOUR PROFILE
- Work Experience
• Experience in workforce planning or operations, ideally within international events and/or the sports industry
• Good working knowledge of workforce planning systems, tools, and practices
• Experience supporting or coordinating operational venue teams at large-scale events
• Understanding of data-driven decision-making and workforce planning processes in complex environments
• Demonstrated ability to manage projects, prioritise tasks effectively, and work with a level of independence
• Experience supervising team members and contributing to team performance through positive leadership and collaboration
• Strong communication skills, both written and verbal
• Demonstrated adaptability, with experience supporting discussions, problem-solving, and stakeholder coordination
• Experience working in a multicultural and/or multinational environment
• Fluent in English, both written and spoken
• Fluent/Advanced Portuguese - Technology
• Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel)
• Proficiency in using project planning tools such as WeTrack and Monday.com
• Experience with workforce system implementations advantageous
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
Skills Required
- Experience in workforce planning or operations
- Experience within international events and/or the sports industry
- Working knowledge of workforce planning systems, tools, and practices
- Experience supporting or coordinating operational venue teams at large-scale events
- Understanding of data-driven decision-making and workforce planning processes in complex environments
- Project management and ability to prioritise tasks and work independently
- Experience supervising team members and contributing to team performance
- Strong written and verbal communication skills
- Adaptability, stakeholder coordination and problem-solving experience
- Experience working in a multicultural and/or multinational environment
- Fluent English (written and spoken)
- Fluent/Advanced Portuguese
- Proficient in MS Office tools (Word, PowerPoint, Visio, advanced Excel)
- Proficiency in project planning tools such as WeTrack and Monday.com
- Experience with workforce system implementations
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
FIFA (Fédération Internationale de Football Association) is the international governing body for association football, futsal, and beach soccer. It is responsible for organizing major international tournaments, such as the World Cup, and works to grow the game globally, promote inclusivity, and advocate for integrity and fair play. Headquartered in Zurich, Switzerland, it oversees 211 national associations and invests in football development worldwide to ensure the sport remains accessible and beneficial to all.
