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Leads Marathon Health University’s enterprise learning ecosystem, onboarding, learning programs, technology, communications, engagement, and continuous improvement. Manages learning technology, vendors, and a technology administrator while partnering with stakeholders to address capability gaps and deliver scalable learning solutions. Uses AI, automation, data, dashboards, and learner feedback to improve adoption and effectiveness. Provides people leadership, establishes governance and standards, and coordinates program execution across facilitators, subject matter experts, and external partners.

Develops and scales people-leader enablement by translating leadership, performance, engagement, talent, and organizational priorities into practical tools, resources, and experiences. Consults with leaders across levels, identifies capability gaps, supports coaching and performance practices, enables change adoption, and partners with HR and business teams. Uses feedback, engagement, performance, and adoption data—along with digital tools, AI, and automation—to improve leader effectiveness and the teammate experience.

Administers and optimizes Marathon Health’s enterprise learning technology ecosystem, including platform configuration, integrations, data integrity, reporting, troubleshooting, and learner support. Leads learning technology implementations and cross-functional projects from requirements through launch and optimization. Develops dashboards and analytics, supports learning content and user experience, and identifies AI-enabled workflows to improve learning operations and knowledge access.

Administer and enhance Salesforce by configuring platform features, automations, security, reports, dashboards, and data processes. Support users, troubleshoot issues, maintain documentation, conduct testing and releases, and improve business workflows. Collaborate with stakeholders, developers, project managers, and system administrators to deliver scalable solutions while supporting governance, compliance, data quality, and continuous platform improvement.

Manages a portfolio of small- to medium-sized healthcare clients and broker relationships. Responsibilities include client engagement, renewals, revenue growth, implementation support, contract administration, performance reporting, utilization initiatives, and issue resolution. The role interprets population health and clinic performance data, coordinates with sales, marketing, clinical, and operations teams, documents activity in Salesforce, and supports client eligibility, invoicing, incentives, and RFPs. Travel up to 50% may be required.