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Part-time Sales Advisor responsible for building customer relationships at the trade counter and by phone, providing product advice, preparing quotations, identifying sales opportunities, and supporting smooth branch operations. The role requires customer-facing experience, a positive and approachable attitude, strong customer-service skills, teamwork, and enthusiasm. A full driving licence is desirable but not essential.

Coordinates customer solution projects, including onboarding new customers, implementing van stock solutions, communicating with providers and internal teams, and creating customer product catalogues. The role supports customer sales and margin growth while maintaining strong customer service. It requires Excel proficiency, attention to detail, organizational skills, and customer rapport. Plumbing and heating knowledge is desirable but not essential.

Manage approximately 2,000 customer accounts, collect overdue debt by phone and email, meet cash collection targets, resolve customer queries, and maintain relationships with customers, branches, and account managers. The role is full-time and hybrid, requiring three office days and two home-working days after probation.

Coordinate equipment hire and sales activities, including preparing quotations, tracking sales and orders, processing hire enquiries, planning successful orders, managing customer asset maintenance contracts, and raising sales, hire, and stock orders. The role requires technical hire or sales experience, telephone sales and negotiation skills, Microsoft Office proficiency, and awareness of financial measures such as turnover, costs, profitability, and targets.

Manage customer orders from purchasing through supply, provide updates on lead times, deliveries, stock, credit limits, returns, and projects, and maintain strong customer and supplier relationships. The role also involves coordinating timely product availability, handling multiple priorities, and delivering clear, professional customer communication in a fast-paced environment.

Processes customer orders and quotes, handles phone and email inquiries including invoice queries, follows up on project deliveries, resolves issues, and performs general administrative duties. This is a full-time, permanent, office-based role requiring regular customer communication and reliable travel to the Chesterfield office.

Supports local operational systems by resolving queries, troubleshooting issues, escalating problems, and assisting with upgrades, testing, and configuration changes. Trains end users, produces operational reports, and identifies recurring issues for continuous improvement. The role requires analytical problem-solving, clear communication, Excel and Microsoft Office proficiency, strong organization, and knowledge of Lean, Six Sigma, or root cause analysis methods.

Supervise and develop team members while supporting the Operations Manager with health and safety, sales growth, P&L review, credit control, and daily operations. The role requires effective communication across the business, hands-on team support, and the ability to work under pressure. This is a permanent, full-time position with occasional paid Saturday work.

Handles customer calls, product quotations, quote and order follow-up, system updates, trade-counter service, and warehouse duties including picking, packing, and stock control. The full-time role requires strong customer service, communication, computer, and warehouse skills, with previous merchant or industry experience advantageous.

Provides technical sales and customer service support for trade customers by answering calls, preparing and following up on quotations, processing orders, serving customers at the trade counter, and completing warehouse tasks including picking, packing, and stock control.