Coordinate customer onboarding, training, support, and retention workflows. Follow up on customer issues, align Sales, Accounting, Software, integrations, and licensing teams, and drive commitments through resolution. Build and improve operational processes, track projects, dependencies, blockers, and next steps, identify improvement opportunities from feedback, and provide clear updates across teams.

Develop and maintain Angular frontend applications for big data analytics, AI-driven modeling, spatial mapping, and sophisticated reporting platforms. Collaborate with experienced developers using AWS, apply enterprise application design principles, work flexible hours, and communicate fluently in English. The role is fully remote and includes training and mentoring.

Make outbound calls and send emails to customers with overdue balances, understand payment objections, secure payment commitments or arrangements, follow up on missed commitments, maintain accurate account notes, and meet collection targets and KPIs. The role requires confident, persistent, professional communication with U.S. and international customers in a fully remote setting.