The Role
Coordinate customer onboarding, training, support, and retention workflows. Follow up on customer issues, align Sales, Accounting, Software, integrations, and licensing teams, and drive commitments through resolution. Build and improve operational processes, track projects, dependencies, blockers, and next steps, identify improvement opportunities from feedback, and provide clear updates across teams.
Summary Generated by Built In
We’re looking for an experienced Operations Coordinator to help oversee the workflows that support our customers from onboarding onward.
This is a hands-on role focused on keeping customers successful, coordinating across teams, improving processes, and making sure issues and commitments don’t fall through the cracks. This is not an executive or strategy-only position.
What You’ll Do- Coordinate the customer journey from onboarding and training through ongoing support and retention.
- Follow up with customers, identify pain points, and make sure issues are carried through to resolution.
- Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear.
- Build and improve business processes rather than simply following existing ones.
- Keep projects and priorities moving by tracking commitments, dependencies, blockers, and next steps.
- Spot gaps and blind spots, ask the right questions, and identify who needs to be involved.
- Use customer feedback and operational information to identify opportunities for improvement.
- Provide clear, concise updates and help keep operations organized end-to-end.
RequirementsWhat We’re Looking For
- Experience in operations, project coordination, project management, customer operations, or a similar hands-on role.
- Experience owning projects or operational work through completion, including coordinating dependencies and following up on outstanding items.
- Comfortable working from an initial goal, identifying what information or people are needed, and building a practical plan.
- Experience coordinating across different teams and priorities.
- Clear, concise professional communication.
- Interested in a stable, long-term, hands-on coordination role.
Benefits
- CAD $80,000 annual salary plus up to CAD $10,000 annual bonus
- Fully remote
Skills Required
- Experience in operations, project coordination, project management, customer operations, or a similar hands-on role
- Experience owning projects or operational work through completion, including coordinating dependencies and following up on outstanding items
- Ability to identify required information and stakeholders and build practical plans from initial goals
- Experience coordinating across different teams and priorities
- Clear, concise professional communication
- Interest in a stable, long-term, hands-on coordination role
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The Company
What We Do
Smart Apartment Data is a provider of comprehensive multifamily apartment data, analytics, and market research designed to help industry professionals make informed business decisions.
