Remote – Philippines | $600–$650 USD/month
About the RoleWe’re looking for a confident and persistent Payment Resolution Specialist to follow up with customers on overdue balances and help bring accounts to resolution.
This is a phone-focused role for someone who is comfortable having direct conversations about payment. You should be professional and respectful while still being able to ask the right questions, handle objections, and push for clear payment commitments.
What You'll Do- Make outbound calls to customers regarding overdue balances.
- Follow up by email when needed and maintain consistent contact until accounts are resolved.
- Ask direct questions to understand payment delays and objections.
- Work with customers to secure payment commitments or appropriate payment arrangements.
- Follow up on missed or delayed payment commitments.
- Maintain accurate notes, account updates, and next steps.
- Work toward daily and weekly collections targets and KPIs.
Requirements
What We're Looking For
- 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts.
- Experience actively handling overdue or delinquent accounts and making outbound collections calls.
- Experience securing payment commitments and following up until resolution.
- Comfortable handling objections and having firm conversations about payment.
- Strong verbal communication skills with clear, understandable spoken English.
- Persistent and confident without being rude or aggressive.
- Able to communicate directly and professionally.
- Strong follow-through and accountability.
- Comfortable working with collections targets and performance metrics.
This Role Is Not a Fit If:
- Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, or Credit Control, with collections only as a secondary responsibility.
- Your collections experience has primarily involved clerical, reconciliation, or data-entry work rather than actively managing overdue accounts, making collections calls, and securing payment commitments.
Benefits
We offer:
- $600–$650 USD/month, depending on relevant experience.
- Fully remote.
- Philippines-based candidates only.
Skills Required
- 2+ years of hands-on experience in a dedicated collections role
- Experience handling U.S. or international customer accounts
- Experience actively handling overdue or delinquent accounts
- Experience making outbound collections calls
- Experience securing payment commitments and following up through resolution
- Ability to handle objections and conduct firm payment conversations
- Strong verbal communication skills and clear spoken English
- Persistent and confident communication style without being rude or aggressive
- Direct and professional communication skills
- Strong follow-through and accountability
- Comfort working with collections targets and performance metrics
What We Do
Smart Apartment Data is a provider of comprehensive multifamily apartment data, analytics, and market research designed to help industry professionals make informed business decisions.
