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Business Analyst / QA Analyst gathers and documents requirements, creates functional specifications and process flows, develops test cases, performs functional, regression, integration, system, and UAT testing, manages defects, validates data and releases, and coordinates with business and technical stakeholders throughout the SDLC.

Provides technical support to international healthcare clients through phone, email, and chat. Troubleshoots EMR and patient accounting system issues, documents interactions, collaborates on complex problems, escalates critical incidents, and creates support materials. The role requires strong English communication, technical problem-solving, familiarity with ticketing and CRM tools, rotating-shift flexibility, and the ability to work independently and collaboratively. Spanish fluency and healthcare claims experience are preferred.

Leads the strategy, governance, architecture, analytics, AI oversight, integration, RPA, testing, Epic Cogito, and Workday platforms. Oversees multidisciplinary teams, enterprise data quality, reporting, system roadmaps, release governance, budgets, vendors, and cross-functional delivery across clinical, operational, financial, HR, and IT stakeholders. The role combines strategic leadership with technical depth to improve decision-making, automation, compliance, and trust in enterprise systems.

Develop and maintain BI dashboards and reports, perform ETL from multiple data sources, optimize queries and data models, analyze trends, ensure data accuracy, and deliver actionable insights. The role collaborates with stakeholders, supports ad hoc reporting, documents data processes, and contributes to data-driven decision-making. Required experience includes 3–5 years in BI or data analysis, strong BI tool and SQL proficiency, data modeling and ETL knowledge, and familiarity with relational databases.

Monitor, investigate, and respond to endpoint security events using SentinelOne and Trend Micro. Perform threat hunting, malware analysis, vulnerability and patch management, incident response, and collaborate with Infrastructure, Cloud, and IT teams to implement security controls and ensure compliance.

Design, implement, and maintain enterprise security controls across cloud and on-prem environments. Monitor SIEM and security tooling, perform vulnerability assessments and incident response, manage firewalls/IDS/IPS/VPNs, secure Windows/Linux and cloud platforms, and collaborate with infrastructure teams to improve overall security posture and compliance.