Customer Support Specialist
Location: Chantilly,Virginia,US
Job Type: Full-Time
Experience Required: 2-3 Years (International Calling Experience Preferred)
Language Proficiency: Excellent English (Spanish Fluency is a plus)
Specialization: Technical Support & Healthcare Claims Experience Preferred
Work Schedule: Evenings Stating at 8:00 PM EST & Weekends
About Us:
InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities:
- Provide exceptional technical support to international clients via phone, email, and chat.
- Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.
- Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process.
- Collaborate with team members and cross-functional departments to resolve complex issues swiftly.
- Escalate critical issues to senior support or development teams when necessary.
- Contribute to the creation of support documentation, training materials, and knowledge-sharing resources.
- Ensure a high level of customer satisfaction with prompt and effective issue resolution.
Why Join InterScripts?
- Competitive Salary & Benefits: Enjoy a comprehensive package that rewards your expertise.
- Growth & Development: We invest in your career growth with plenty of learning and advancement opportunities.
- Innovative Environment: Be part of a forward-thinking team that is shaping the future of healthcare technology.
- Collaborative Culture: Work with a supportive team of professionals who are passionate about making a difference in healthcare.
If you're ready to contribute to the future of healthcare technology and meet the qualifications above, we encourage you to apply today! Join a company that values innovation, customer satisfaction, and career development.
Requirements
- 2-3 years of experience in technical support, especially in an international calling context.
- Proficiency in English, both written and verbal, with clear communication skills.
- Strong problem-solving and analytical abilities to identify quickly and resolve technical issues.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with support ticketing systems, CRM tools, and customer service protocols.
- Fluency in Spanish is a plus.Benefits:
- Health, Dental, Vision, and Insurance
- Life and AD&D Insurance
- Supplemental Life Insurance
- Paid Time Off
- Flexible spending accounts
- Health savings account
- Primary Healthcare
- Health Advocacy
- Virtual Health
- Commuter Benefits
- Short term Disability
- Long-term disability
Skills Required
- 2-3 years of technical support experience
- International calling experience
- Excellent written and verbal English communication skills
- Strong problem-solving and analytical abilities
- Ability to work independently and collaboratively
- Familiarity with support ticketing systems, CRM tools, and customer service protocols
- Flexibility to work rotating shifts
- Spanish fluency
- Technical support experience with healthcare applications, EMRs, or patient accounting systems
- Healthcare claims experience
What We Do
InterScripts delivers comprehensive IT services and solutions, including management and technology consulting, to commercial, government, and healthcare organizations. They specialize in modernizing technology, data management, and secure data archival, notably with their AI-powered platform, BytePad.
