Troubleshoot and resolve client support tickets within SLAs, including password resets, customer mapping changes, and data issues. Monitor data ingestion pipelines and maintain data quality across completeness, correctness, and freshness. Diagnose missing tables, transformation errors, and anomalies. Maintain customer and internal documentation, while communicating technical concepts to nontechnical stakeholders and supporting SaaS data management systems.

Own outbound B2B prospecting and pipeline building for software development outsourcing and staffing: LinkedIn Sales Navigator, cold email/calls, CRM tracking, and AI-assisted prospecting. Book discovery calls, hit monthly lead and pipeline targets, prepare proposals/SOWs/RFP responses, represent the company at events, and collaborate with internal teams to refine messaging. Work shifts aligned with US/UK time zones.

Own outbound prospecting and pipeline building for software development outsourcing and staffing. Use LinkedIn Sales Navigator, cold email, and cold calling to book discovery calls. Track leads in CRM, prepare proposals/SOWs/RFP responses, attend industry events, collaborate with internal teams, and meet monthly lead and pipeline targets.