The Role
Troubleshoot and resolve client support tickets within SLAs, including password resets, customer mapping changes, and data issues. Monitor data ingestion pipelines and maintain data quality across completeness, correctness, and freshness. Diagnose missing tables, transformation errors, and anomalies. Maintain customer and internal documentation, while communicating technical concepts to nontechnical stakeholders and supporting SaaS data management systems.
Summary Generated by Built In
FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.
Responsibilities
- Responsible for handling all incoming
tickets according to defined Service Level Agreements (SLAs).
- Resolve low-to-moderate complexity
technical issues using defined tools and processes, such as password resets and
functional customer mapping changes.
- Continuously monitor and maintain the data
ingestion pipelines, ensuring data quality (completeness, correctness, and
freshness) post-implementation.
- Diagnose and resolve data-related issues,
including missing/empty tables, incorrect transformations, and unexpected data
anomalies.
- Maintain the knowledge base and
documentation to support both customers and internal team members.
Requirements
- Knowledge
of supply chain processes and a strong understanding of supply chain workflows
in 1-2 ERPs (SAP or Oracle)
- Proficiency
in SQL
- Experience
with relational databases
- Experience
with cloud data infrastructure on AWS or Azure
- Monitor
data pipeline errors and proactively resolve them
- Familiarity
with DevOps practices, including CI/CD pipelines
- Bachelor’s
in Computer Science, Engineering, Data Science, or a related field
- Previous
experience in a support, data engineering, or a related position involving
supporting a SaaS app providing data management, extraction and analysis
- Ability to
learn systems and business processes quickly
- Ability to
explain technical concepts to non-technical stakeholders.
Location: Business Hub, DHA phase 8, Lahore.
Skills Required
- Knowledge of supply chain processes and workflows in one to two ERP systems, such as SAP or Oracle
- Proficiency in SQL
- Experience with relational databases
- Experience with cloud data infrastructure on AWS or Azure
- Experience monitoring and resolving data pipeline errors
- Familiarity with DevOps practices, including CI/CD pipelines
- Bachelor's degree in Computer Science, Engineering, Data Science, or a related field
- Previous experience in support, data engineering, or a related SaaS data management role
- Ability to learn systems and business processes quickly
- Ability to explain technical concepts to nontechnical stakeholders
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
FiveRivers Technologies provides enterprise-class solutions and software in areas like AI, autonomy, robotics, quantum cryptography, AR/VR, IoT, and cybersecurity, and has been pioneering virtualization and systems management technology since 2003.
