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Supports utility streetworks operations by scheduling permitted work, submitting and managing notices, responding to councils, monitoring compliance, coordinating contractors and third parties, resolving issues, managing jeopardy reports, and maintaining accurate works-system records. The role also analyzes Section 74 charges and fixed penalty notices, escalates safety and compliance concerns, and provides general administrative support to operational teams.

Coordinates Streetworks notices, permits, traffic management applications, and TTROs to ensure compliance with NRSWA legislation, local authority schemes, SLAs, and contractual requirements. The role liaises with field teams, planners, highway authorities, and stakeholders; tracks work progress, manages permit issues, maintains audit records, supports operational KPIs, and identifies process improvements.

Manage customer and client enquiries through telephone, website, and email channels. Provide consistently high-quality customer service, maintain accurate customer and company databases, record and escalate issues, and resolve complaints within agreed timescales, KPIs, and SLAs. The role requires strong organization, time management, attention to detail, IT literacy, and the ability to prioritize competing contacts effectively.

Coordinate streetworks programming, permits, notices, and compliance to meet service-level agreements and customer expectations. Maintain accurate works-management records, validate and transmit permit requests, monitor outstanding issues, manage third-party coordination, analyze charges and penalties, distribute jeopardy reports, and escalate risks. Provide call-desk and general administrative support while driving operational improvements and reporting safety issues according to company procedures.

Manage payroll operations for more than 5,000 employees across weekly, fortnightly, and monthly cycles. Lead payroll supervisors and clerks, ensure compliance with tax and employment legislation, oversee calculations and statutory deductions, reconcile HMRC accounts, authorize payments, resolve employee queries, prepare reports, support audits, and improve payroll systems and procedures in partnership with HR, Finance, Treasury, and external agencies.

Administer contract payment processes, including client payment applications, manual submissions, order closures, substantiation requests, and issue resolution. Produce reports, maintain databases, support contract variations, review depot profit and loss statements, assess subcontractor applications, and provide commercial performance and margin analysis to depot managers. The role also requires effective collaboration with internal teams, clients, and subcontractors.

Prepare monthly management accounts, lead month-end close, reconcile balance sheets, and analyze financial performance. Support budgeting, forecasting, variance analysis, profitability, cash flow, and working capital initiatives. Partner with commercial and operational stakeholders, provide business insights, maintain financial controls, support audits, and improve finance processes. The role also contributes to acquisition integration, finance transformation, and continuous improvement, with occasional UK travel.

Develops and manages NEC3 and NEC4-compliant project programmes across multiple contracts. Uses Primavera P6 and Microsoft Project to create baselines, monitor progress, analyze critical paths, assess delay and change impacts, and prepare recovery plans. Supports compensation events, contractual claims, forecasting, resource planning, tender activities, and project controls. Collaborates with delivery, commercial, operational, and site teams while presenting programme updates to internal and external stakeholders.

Lead South East growth strategy by expanding regulated utility framework revenue, developing senior client relationships, building pipelines, and entering adjacent security-critical infrastructure markets. The role focuses on utilities, defence, custodial facilities, data centres, and wider critical national infrastructure. Responsibilities include account planning, opportunity qualification, market intelligence, capture strategy, cross-functional bid leadership, framework growth, and potential M&A development.

Coordinate streetworks programming, permits, notices, and compliance activities to meet service-level agreements and customer expectations. Maintain accurate records in works management systems, monitor performance, resolve and escalate issues, manage third-party coordination, analyze charges and penalties, circulate jeopardy reports, and provide call desk and administrative support. The role also promotes continuous improvement and ensures safety issues are reported appropriately.