Leads the Salesforce ecosystem, web applications, and Oracle ERP integrations across global sales, service, and manufacturing operations. Owns business systems strategy, roadmap, governance, support service levels, projects, vendors, security, compliance, data quality, automation, and AI adoption. Partners with business stakeholders, oversees system development and deployment, manages application support escalations, and leads business systems analysts, administrators, developers, and external service providers.

The Business Systems Analyst serves as a liaison between operations and technology teams, supporting Oracle EBS and related ERP systems. Responsibilities include gathering requirements, improving Distribution and Sales Order workflows, managing integrations, coordinating projects and UAT, troubleshooting production issues, writing SQL queries, supporting reporting, and partnering with vendors. The role requires ERP expertise, strong communication, analytical ability, and experience with order management, shipping, warehouse operations, and cross-functional implementations.