Business Systems Manager - Salesforce (61668)

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.

We are looking for an Business Systems Manager - Salesforce to join our growing organization! 

The Manager, Business Systems, Salesforce, is the accountable leader for the Salesforce ecosystem, the web applications, and integrations with Oracle ERP, reporting to the Senior Director, Corporate IT.

Item

Detail

Title

Manager, Business Systems - Salesforce

Reports to

Senior Director, Corporate IT

Department

Corporate IT

Location

Hybrid

Level

Management

FLSA status

Exempt

Scope

Core Health & Fitness and its subsidiaries, global sales, service, and manufacturing operations

Functions owned

Salesforce platform (sales, service, field service, community portals, parts and install base), web applications, Salesforce integrations with Oracle ERP and other enterprise systems

Team

Business systems analysts, systems administrators, and developers; contract and managed-service partners

Working conditions

Periodic travel to global sites; occasional after-hours or weekend work during go-lives and deployments

This role leads business systems strategy and operations so that Salesforce, the web applications, and their integrations work as one service to Sales, Service, and Operations. It governs how those systems are planned, built, changed, and supported, and ties each investment to measurable business value.

The Mandate Has Three Parts:

1. Run a reliable, secure Salesforce and web application environment with defined service levels for support, enhancements, and issue resolution.
2. Build the business systems the company's growth plan depends on: scalable Salesforce capabilities, clean integrations with the ERP, and practical automation and AI that users adopt.
3. Institutionalize what works. Document configurations, integrations, and standards, and develop the team so the function performs at the same level regardless of who leads it.

• Lead the development and execution of the business systems roadmap, aligned to the Corporate IT roadmap and enterprise architecture.
• Own the systems lifecycle from intake through retirement.
• Run governance and change control for Salesforce and web applications, and track system performance.

• Partner with business leaders to assess needs and translate them into system solutions.
• Act as the primary liaison between Corporate IT and Sales, Service, and Operations stakeholders.
• Drive continuous improvement through automation and fuller use of existing platform features, functions, and capabilities.
• Achieve a relationship that is based on trust and experience, with effective use of persuasion and influence to help achieve the goals of the company.
• Define and track success measurements that relate to business value and benefit.

• Define and manage service levels for application support, enhancements, and issue resolution.
• Serve as the escalation point for Tier 2 and Tier 3 application issues.
• Monitor vendor platform releases, updates, and deprecations; ensure changes are tested, communicated, and deployed without disruption to users.
• Works with the end-users, troubleshoots issues, and provides on-going production support for Salesforce and related systems.

• Lead and/or oversee projects involving Salesforce and its integrations with other systems.
• Own day-to-day vendor and managed-service relationships, including statements of work, deliverables, and service levels.
• Lead RFP processes and vendor selection when needed, including recommendations.
• Determines appropriate application solutions to business requirements.
• Creates and documents functional specifications, use case and design documents
• Participates in, and contributes, to all phases of system development including requirements gathering, design, development, configuration, testing and deployment, and maintenance.

• Ensure systems meet compliance, audit, and data governance standards, including financial audit controls, GDPR, and other applicable privacy regulations.
• Oversee role-based access and application security in partnership with IT Infrastructure and Cybersecurity.
• Conduct periodic audits of users, roles, and access.  Provide guidance, recommendation, and directives to the business to ensure security and compliance is achieved.
• Establish master data management and data quality standards across Salesforce and integrated systems.

• Track emerging enterprise application capabilities, including AI and automation.
• Development of AI capabilities that maximizes the value of Salesforce
• Recommend adoption based on business value and total cost of ownership.

• Lead and mentor business systems staff.
• Set goals, track KPIs, and build a performance-driven culture.
• Balance team workload across concurrent projects.

Success is measured by system reliability, business adoption, and how well the function runs without depending on any one person. Targets are to be set with the Senior Director, Corporate IT at the start of the role.

Area

Measure

Roadmap

Business systems roadmap approved and reviewed quarterly with business leaders

Service

Application support and enhancement requests resolved within defined service levels.  Track success measurements

Change and releases

Vendor releases and system changes deployed with no unplanned user disruption.  Compliant with change management process.

Projects

Projects delivered on scope, schedule, and budget per approved plans

Vendors

Statements of work and service levels met; ownership of licensing and renewals; monitoring of licensing to maximize value/minimize costs; vendor and license costs reviewed annually

Security and compliance

Access reviews completed on schedule; no material audit findings for owned systems

Data quality

Master data standards published; data quality metrics tracked and improving

AI and automation

Automation and AI use cases live with measured benefit

Team and knowledge

Configurations, integrations, and runbooks documented centrally; each team member has a written development plan

• Bachelor's degree in information systems, computer science, business, or a related field, or equivalent experience.
• 7 to 10 or more years in business systems management, including at least 3 years in leadership.
• Hands-on experience with Salesforce and web applications.
• Salesforce certifications.
• Solid understanding of global sales, service, and manufacturing business processes.
• Proven experience leading systems initiatives in global companies.
• Experience managing vendors and third-party service providers.

• MBA or master's degree in IT or operations.
• Familiarity with PMP or ITIL.
• Familiarity with ERP system integrations.
• Familiarity with Lean or Six Sigma methods.

• Strategic thinking: connects system choices to business goals and return on investment.
• Execution: delivers projects and releases predictably.
• Collaboration and communication across IT, business, and vendors.
• Leadership and developing others.
• Problem solving and adaptability.
• Global perspective and organizational savvy.
• Budget and cost control.

This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at [email protected] and direct assistance will be provided.