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Provide tier III support for complex applications, hardware, and networks. Troubleshoot root causes, manage servers/databases/cloud services, mentor junior staff, document solutions, monitor security/performance, and participate in incident response with cross-team collaboration.

Manage a portfolio of small-to-mid customers to drive onboarding, product adoption, satisfaction, and retention. Serve as primary customer contact, coordinate with Support/Product/Sales, deliver training, track CS metrics, identify renewal risks, and contribute to success materials and processes.

Resolve IT security tickets and alerts; manage email security, Active Directory, Group Policy, firewalls, cloud security, MFA, and encryption. Conduct audits, threat detection, incident response, and security maintenance. Implement security projects, oversee laptop and server cybersecurity (including remote maintenance), and maintain security awareness and risk assessment platforms. Document work and collaborate with teams.

The Presales Engineer assists clients with technology decisions, designs solutions, engages in requirements analysis, and collaborates with internal teams.

Responsible for designing and developing high-performance, scalable applications using Go and Rust, primarily on Google Cloud Platform, while mentoring team members and driving best practices.

Develop, configure, and enhance the ServiceNow platform for managed services: build workflows, automations, and integrations; support ServiceBridge/eBonding; troubleshoot issues; follow SDLC and testing standards; collaborate with Product Owners and BSAs; participate in code reviews and QA.

Senior full-stack developer designing, building, and maintaining .NET Core backends and React frontends. Develop APIs and microservices, implement CI/CD on Azure, use Azure DevOps/GitHub, apply SOLID and Clean Architecture, troubleshoot production issues, and collaborate in Agile teams.

The L3 Support Engineer provides technical support, remediates alerts and vulnerabilities, troubleshoots hardware/software issues, and creates documentation.

The L2 Helpdesk Engineer provides technical support, troubleshooting hardware and software issues, manages incidents and service requests, and ensures customer satisfaction in a Managed Service Provider environment.

The Network Engineer maintains network infrastructure services, resolves network incidents, monitors network resources, and supports service provisioning in a high-performance environment.