The Role
Reviews completed sales paperwork, stages support and maintenance contracts in an ERP system, manages recurring and meter billing, handles invoice questions, runs profit-and-loss reports, identifies irregularities, responds to contract coverage inquiries, and prepares account reviews. The role requires Excel reporting, customer communication, independent remote work, and night-shift availability aligned with U.S. time zones.
Summary Generated by Built In
SUMMARY
The role will review fulfilled sales paperwork, stage support/maintenance contracts in
an ERP system, handle recurring billing, run system-generated profit-and-loss reports,
support meter billing and missing meter-read follow-ups, respond to internal
enquiries, address customer invoice questions/disputes, and prepare account reviews.
RESPONSIBILITIES
• Review paperwork after sales have been fulfilled.
• Set up/stage support and maintenance contracts in the ERP system.
• Handle monthly, quarterly, or annual billing.
• Run system-generated profit-and-loss reports and identify irregularities.
• Support meter billing, including outbound calls for missing meter readings.
• Respond to internal enquiries regarding contract coverage.
• Handle customer-facing invoice questions or disputes.
• Prepare account reviews for the Sales team.
• Export and manipulate system reports using Excel.
QUALIFICATIONS
• Minimum 4-5 years of experience in a similar role.
• Strong organizational skills, given that aforementioned tasks occur daily.
• Ability to work independently in a remote environment while still collaborating
effectively with the team.
• Strong English communication, particularly for customer-facing conversations.
• Strong professional email-writing skills for both internal and external
communication.
• Intermediate Excel skills are preferred (ideally someone who knows sorting,
filtering, simple arithmetic, and VLOOKUP).
• Demonstrated ability to spot irregularities in reports.
• Experience in utilizing ERP, CRM, and other business tools or systems.
JOB REQUIREMENTS
• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a night shift schedule, following the US time zone.
Skills Required
- 4-5 years of experience in a similar role
- Strong organizational skills
- Ability to work independently in a remote environment while collaborating effectively
- Strong English communication skills, including customer-facing conversations
- Professional email-writing skills for internal and external communication
- Intermediate Excel skills, including sorting, filtering, simple arithmetic, and VLOOKUP
- Ability to identify irregularities in reports
- Experience using ERP, CRM, and other business systems
- Willingness to accept a long-term work-from-home arrangement
- Availability for a night shift following the U.S. time zone
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The Company
What We Do
ScalableOS is an expert offshoring company that connects growth-focused businesses with exceptional global talent, providing tailored offshore staffing solutions to enhance business efficiency and drive growth.
