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Provides advanced technical support for aircraft engine and system components. Troubleshoots moderately complex issues, supports installations and product rollouts, trains customers and junior staff, and collaborates with engineering, production, and QA teams. Analyzes recurring issues, recommends improvements, maintains technical documentation and knowledge bases, and accurately records and follows up on service cases.

Provides advanced support for the Epicor Kinetic SaaS ERP environment, including troubleshooting, configuration, maintenance, enhancements, implementation support, upgrades, and performance monitoring. Supports users across manufacturing, supply chain, inventory, engineering, finance, customer service, and quality. Analyzes requirements, develops compatible ERP solutions, delivers training, documents procedures, collaborates with IT and engineering teams, and recommends process improvements.

Leads business development, capture strategies, customer relationships, proposals, market analysis, sales pursuits, and forecasts across aerospace, defense, and general aviation markets. Identifies new customers and opportunities, develops value propositions, supports negotiations, and coordinates cross-functional teams through contract award. Requires significant domestic and international travel, technical sales expertise, aerospace or defense market knowledge, and at least five years of relevant experience.

Conducts product and component testing, develops testing procedures and documentation, analyzes test data, supports engineering decisions, identifies performance issues, assists with root-cause analysis, and ensures compliance with industry standards and documentation requirements.

Develops and maintains technical publications, including owner’s manuals, service manuals, maintenance manuals, service bulletins, procedures, and user guides. Reviews engineering drawings and specifications, translates technical information into clear documentation, applies style and formatting standards, and manages revisions, version control, and document vaulting in the PDM system. Collaborates with engineering, operations, quality, product support, and sales teams to verify technical accuracy and support aerospace product use, manufacturing, certification, and service requirements.

Lead and execute supply chain projects to meet scope, schedule, and budget. Coordinate cross-functional teams and suppliers, manage supplier transitions, track milestones, report progress, mitigate risks, and drive process improvements and operational readiness.

Lead supplier management, strategic sourcing, and procurement for complex commodities. Negotiate contracts, drive supplier performance improvements, identify cost-reduction and operational efficiencies, support cross-functional teams, provide technical procurement guidance, and mentor junior staff while ensuring compliance and data-driven reporting.