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Serve as primary user contact for a statewide regulatory case management and licensing application. Troubleshoot and resolve application issues, escalate complex problems, onboard users, maintain tickets and knowledge base content, perform QA checks, support releases and testing, and collaborate with analysts and developers to improve the platform while ensuring compliance with agency policies.

Administer and support core IT infrastructure services (storage, AD, email, backups), maintain servers and network/security devices, coordinate infrastructure projects, implement IT policies and disaster recovery, monitor system health, troubleshoot outages, perform patching and deployments, and support Windows and macOS users while ensuring compliance with CIS/NIST frameworks.

Serve as a servant leader for 2–3 Agile teams: facilitate ceremonies, coach on Scrum/Kanban, remove impediments, track velocity, manage backlogs, liaise with stakeholders, and drive continuous improvement and team performance.

Sell IT staffing and workforce solutions in the Virginia Beach/Hampton Roads market. Build executive relationships, develop pipelines, generate new clients, forecast opportunities, collaborate with recruiters for placements, and meet revenue targets while staying aware of local hiring and technology trends.

The Support Desk Engineer ensures client satisfaction by triaging and resolving service incidents through phone, email, and portal support in a remote environment.

The Database Administrator will manage and optimize the Ellucian Banner ERP system and support business intelligence tools. Responsibilities include database operations, system upgrades, technical mentoring, and collaboration with various functional units across the university.

Design, develop, and support Dynamics 365 CRM solutions and enterprise applications using .NET/C#, SQL, and Azure services. Build integrations, troubleshoot production issues, participate in full SDLC, and contribute to architecture and technical design decisions to ensure scalable, maintainable systems.

Coordinate between clients, support teams, and internal departments to manage requests from initiation to completion. Ensure clients are informed, tickets are tracked, workflows run smoothly, and high-quality customer service is delivered while collaborating across teams.