Provide HR and operations administrative support to the HR Coordinator and COO. Coordinate recruitment and interviews, assist onboarding and personnel file management, track milestones and deadlines, manage executive calendars and meetings, prepare reports and SOPs, support operational projects, and maintain inventories. Ensure organized, audit-ready records and recommend process improvements.

Provide primary systems support for SaaS customers across phone, Slack and helpdesk; manage and prioritize tickets to meet SLAs; monitor system health and coordinate incident resolution; onboard and configure new customers; manage integrations (non-code), access, reports, and escalations to engineering while maintaining documentation and driving customer success.