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Directs on-site event operations, equipment and inventory management, staffing, purchasing, quality control, and operational compliance. Leads and develops the operations team, coordinates with sales and event technology leadership, manages resource allocation and operational risk, and supports fiscal responsibility. The role requires extensive audio-visual industry experience, event production knowledge, inventory systems experience, strong leadership, communication, organization, and problem-solving skills. It also involves physical work, long hours, and holiday availability.

Processes high-volume accounts payable transactions, including invoice coding, three-way matching, vendor reconciliation, expense reports, payments, refunds, and 1099 processing. Communicates with vendors and internal teams to resolve discrepancies, maintains vendor documentation, supports cash and payment reporting, and completes month-end and year-end AP activities using Sage Intacct, Excel, and Word.

Leads strategic account growth and new business development across the hospitality and events industry. Builds executive relationships with hotel owners, brands, management companies, developers, and procurement organizations; manages the full sales cycle, negotiates contracts, develops pipelines, supports the Hospitality Sales team, and expands opportunities across the United States, Canada, the Caribbean, and Latin America. Requires frequent domestic and international travel.

Design, develop, maintain, and enhance software solutions for the meetings and events industry. Collaborate on architecture, roadmaps, and team goals; uphold code quality through testing and engineering best practices; conduct high-volume reviews of human- and AI-generated code; establish coding standards; integrate internal and third-party APIs; and contribute independently while collaborating effectively with the team.

Sells audio-visual equipment and services at a hotel venue, generates quotes, develops client relationships, secures AV business, negotiates contracts and billing, coordinates with hotel and AV teams, and supports successful meetings and events.