At INSPIRE, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career oriented succession planning. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success.
We provide quality technology, qualified technicians, and a creative vision that enables our clients to effectively communicate at their conferences, meetings, and events-all while focusing on building trusting and lasting relationships through professional and personalized service.
We offer a competitive benefits package for full-time employees. Medical, Dental, and Vision Coverage, Life Insurance, Short-term and Long-term Disability, Paid Time Off / Holiday, 401(k), along with additional voluntary benefits are available to all full-time employees at INSPIRE.
We are currently seeking an Audio Visual Sales Manager to work at The Hotel Rosslyn in Rosslyn, VA.
The salary range for this role is: $65,000-78,000
The Sales Manager will be responsible for the sales of Audio Visual equipment and services at a specific hotel or venue to capture the maximum amount of AV business and revenue. This position will also communicate directly with clients, the hotel, and the internal AV team to ensure meeting success.
As an Audio Visual Sales Manager, your day will consist of the following:
- Primary responsibility for sales at the property; generates quotes, corresponds with clients, and targets revenue goals
- Works directly with clients to determine their meeting needs and perspective, and match to AV services and products
- Works closely with hotel sales staff and others to contact upcoming clients and secure AV business
- Participates in on-site and off-site visits with prospective clients as well as pre- and post-event meetings
- Negotiates directly with clients to secure AV business and client vision
- Works closely with AV staff to consult on selection and acquisition of AV equipment and labor
- Reviews final billing directly with client and obtains approval of all AV charges
- Negotiates billing if necessary to ensure complete client satisfaction
- Follows up with all clients through thank you letters and post-event service evaluations.
Requirements:
- High degree of demonstrated customer service, sales, and hospitality skills. Proven experience in developing positive customer relationships and focusing at all times to increase customer satisfaction.
- Familiarity with capabilities of audio-visual equipment, set-up, and general operations.
- Basic computer skills including Microsoft Office, networking, IT device management, PC and Mac operations.
- Exhibits excellent communication skills, both oral and written: is clear, concise, sincere, and persuasive.
- Demonstrates creativity and initiative in capturing AV business.
- Possesses excellent organizational skills and the ability to manage multiple tasks in a high-volume, sometimes stressful team environment.
- High degree of ownership and self-initiation skills as well as a positive professional demeanor.
- Flexibility to accommodate a changing work schedule (night, weekends, early mornings) as needed to meet clients.
- Ability to set an example for professional grooming and presentation standards as required by hotel partner/specific worksite
Skills Required
- Demonstrated customer service, sales, and hospitality skills
- Experience developing positive customer relationships and increasing customer satisfaction
- Familiarity with audio-visual equipment capabilities, setup, and general operations
- Basic computer skills, including Microsoft Office, networking, IT device management, and PC and Mac operations
- Excellent oral and written communication skills
- Creativity and initiative in capturing AV business
- Excellent organizational skills and ability to manage multiple tasks in a high-volume environment
- Ownership, self-initiation, and a positive professional demeanor
- Flexibility to work nights, weekends, and early mornings as needed
- Ability to meet hotel partner grooming and professional presentation standards
What We Do
INSPIRE creates lasting, memorable experiences. INSPIRE is a leading, global event solutions company specializing in audio-visual, staging, and production. INSPIRE is also the in-house technology partner for over 150 of the finest hotels and convention centers in the United States, Mexico, and the Caribbean. INSPIRE’s team creates over 2,500 inspirational in-person, virtual and hybrid events a year through a combination of an inspired workforce, advanced technology, unparalleled creativity, and exceptional customer service. The company is headquartered in Dallas, Texas. Inspire is wholly owned by Ashford Inc.
