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The Director leads Level I Client and Product Support, focusing on team development, operational performance, service quality, and cross-functional initiatives. Responsibilities include managing support teams, ensuring compliance with service standards, and enhancing client experience through strategic leadership and continuous improvement.

Lead and coach multiple Agile teams using SAFe, remove impediments, drive continuous improvement, facilitate PI planning and team ceremonies, manage risks/dependencies, maintain Azure DevOps and Confluence data quality, produce team metrics/dashboards, coordinate deployments, and support SAFe transformation across the ART.

As a Release Train Engineer, you'll coach Agile teams, facilitate ART events, manage risks, ensure value delivery, and drive continuous improvement and collaboration across teams.

Lead design and delivery of platform capabilities across product teams: own domain architecture (CI/CD, infra automation, observability), write production platform code, drive cross-team initiatives, set engineering standards, mentor engineers, and improve developer experience and self-service workflows using Azure and IaC.

Design and execute cloud infrastructure strategy, create IaC and automation, support migrations and deployments, provide architecture reviews and standards, audit cloud environments, and act as subject-matter expert across cloud subsystems (security, monitoring, API gateway, networking, databases).

Support onboarding and implementations for new clients and products, document procedures, train clients and internal teams, resolve operational issues, ensure SLAs, coordinate with operations leadership, recommend process improvements, and foster teamwork and client relationships to optimize outcomes.

Supervise and develop the onboarding operations team to ensure timely, compliant client onboarding. Manage staff training, SLAs, audits, ticket processing, process improvements, cross-department collaboration, program/project management, and reporting. Maintain procedures, data security, and contribute to product lifecycle from an operations perspective.

Handle inbound/outbound calls, faxes, and queues to resolve credit union, dealer, and member issues. Process and validate loan/lease applications, ensure compliance and documentation quality, fund loans, meet SLAs and call center metrics, educate partners on systems/programs, and collaborate on escalations and second reviews.

The Sr. Platform Engineer designs, builds, and maintains internal tools and platform capabilities, focusing on automation, software delivery, and system integration across various engineering practices.

The Manager of Software Engineering leads software projects, manages developer teams, ensures delivery quality, and promotes DevOps practices in a customer-focused environment.