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Supports Community Managers with portfolio administration, homeowner and board communications, meeting materials, records, disclosures, inspections, architectural review applications, collections tracking, vendor coordination, violation correspondence, and general office operations. Assists residents with portals, access items, and community services while coordinating with vendors and internal teams. The role is office-based with occasional community inspections and offers development in community association management.

Leads a team of instructional designers and oversees the strategy, development, quality assurance, and governance of learning experiences. Establishes instructional design standards, coaches team members, reviews eLearning and training materials, incorporates assessments and analytics, and aligns learning solutions with business objectives and adult learning principles. Partners with cross-functional stakeholders to create scalable internal and customer-facing training across eLearning, instructor-led, blended, video, simulation, and performance-support formats.

Provides administrative support to Community Association Managers and assists with daily property operations. Responsibilities include correspondence, phone and email communication, account ledger inquiries, client and vendor database updates, time-sensitive forms, vendor documentation, accounts payable vouchers, invoice processing, scanning, faxing, and project tracking. The role requires strong organization, customer service, communication, multitasking, accuracy, discretion, and proficiency with Excel, Word, and company software.

Drive new-logo acquisition through field-based consultative selling. Own territory planning, outbound prospecting, on-site presentations and demos, and full sales cycle. Manage pipeline and forecasts in Salesforce, execute value-based Challenger-style conversations with multi-stakeholder buying groups, travel ~60%, and coordinate cross-functionally for clean handoffs and onboarding.

Design and develop eLearning, microlearning, facilitator guides, job aids, and blended learning for SaaS products. Partner with SMEs and stakeholders to translate complex workflows into scalable, accessible training. Maintain content versioning in the LMS, build assessments and measurement tools, support occasional facilitation, and iterate using learner feedback and learning-design best practices.

The Community Manager supervises the administration of a community association, interacts with homeowners and vendors, manages financial reports, and oversees vendor performance while adhering to guidelines set by the Board of Directors.

The Administrative Assistant supports Community Association Managers by handling various administrative tasks, ensuring timely and quality completion of responsibilities, including document management, communications, and meeting logistics.

Plan, coordinate, and oversee HOA-sponsored events and lifestyle programming, manage event budgets and financial reporting, handle promotions and vendor/sponsor relationships, provide administrative support to the Board and Community Manager, maintain calendars and event documentation, attend and coordinate on-site events, and promote resident engagement.

Manage relationships with association boards and homeowners, attend board meetings and community events, perform site inspections and walk-throughs, prepare annual disclosure and financial packages, review monthly financial reports, and provide recommendations for capital expenditures to maintain community operations and appearance.