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Serve as a technical advisor during complex B2B integration sales, leading discovery, solution design, demonstrations, technical validations, proofs of concept, objection handling, and implementation handoffs. Partner with Account Executives, Product, Implementation, and Services teams to advance opportunities, improve technical win rates, gather customer feedback, and create reusable sales assets. The role requires expertise in ERP processes, systems integration, EDI, APIs, iPaaS platforms, and German-language customer engagement.

Customer-facing role supporting and implementing a Vendor Managed Inventory (VMI) solution. Provide day-to-day customer support, analyse performance to improve KPIs, coach customers, coordinate onboarding, assist sales demos, relay feedback to product development, and manage multiple priorities to deliver exceptional customer outcomes.

The Implementation Consultant will configure setups, coordinate testing with partners, work with internal teams, and document requirements to ensure successful client go-live dates.

Provide production support for EDI and integration issues, troubleshoot and resolve complex customer tickets, communicate status to clients and internal teams, collaborate with trading partners and other departments, and identify automation opportunities to improve processes.

Lead FP&A reporting, budgeting, forecasting, headcount modeling, variance analysis, and strategic financial insights for a global SaaS business. Build dashboards in Power BI and Excel, support month-end close, maintain data integrity, automate reporting with NetSuite and AI tools, and partner with executives and cross-functional teams on business performance and operational improvement.

Leads an EMEA enterprise client management team responsible for retention, expansion, renewals, and customer relationships. Manages quota-carrying Account Managers and Key Account Managers, coaches teams, develops strategic account plans, monitors customer health and churn risk, and personally manages executive relationships and escalations. Partners with Sales, Services, Support, and Product while establishing scalable processes, playbooks, and performance routines to achieve net retention and growth targets in a SaaS environment.

Lead execution of sales enablement programs including AI for Sales, onboarding, training, content governance, sales tech administration, recognition/incentive programs, event support, and cross-functional reporting to improve seller readiness and tool adoption.

Lead multiple global software development departments delivering B2B integration solutions. Define engineering strategy and roadmaps, enforce SDLC, CI/CD, automated testing, and compliance (ISAE3402). Drive architecture oversight, delivery excellence, cross-functional alignment, and people leadership across distributed teams to ensure secure, scalable, high-quality SaaS products and continuous improvement.