Working time: Monday to Friday. Working shift: Day shift (9 AM - 6 PM) or split shift (8 AM - 12 PM (onsite) then 8 PM - 00:00 ( WFH)
Office location: Helios Building, Quality Tech Solution Complex, Trung My Tay Ward (District 12), HCMC
We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
This role is an onsite opportunity.
As a Connection Support, you will:
KRA 1: Establish New Trading Partners
- Ensure the Trading Partner has a single EDI point of contact for all inquiries.
- Establish and test connectivity between the Trading Partners and Customers
- Gather, maintain, and publish mapping specifications for departmental consumption.
- Ensure mapping is being completed in accordance with the departmental Service Level Agreements.
KRA 2: Relationship Management
- Establish and maintain accurate Trading Partner test instructions.
Align TrueCommerce with the Trading Partners as a preferred EDI provider for their vendors. - Establish TrueCommerce as a “test exempt” partner to help speed the deployment process.
KRA 3: Technology Management
- Establish oneself as a subject matter expert status by mastering all variations of connectivity (FTP, AS2, VAN)
- Troubleshoot and resolve all production communication errors in accordance with departmental SLAs.
- Contribute to standard operating procedures (SOPs)
- Recognize extraneous connectivity hops and coordinate to simplify and reduce cost.
Requirements for Success:
- 1+ years of experience in Client services, business to business, computer support/service
- Knowledge of network types, FTP or AS2, and flat file format such as X-12 and XML is a plus
- English proficiency- written and verbal.
Skills Required
- 1+ years of experience in client services, business-to-business support, computer support, or computer service
- Knowledge of network types, FTP, or AS2
- Knowledge of flat file formats such as X12 and XML
- English proficiency, written and verbal
- Ability to work onsite in Ho Chi Minh City
TrueCommerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TrueCommerce and has not been reviewed or approved by TrueCommerce.
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Leave & Time Off Breadth — Time off and flexibility are described as strong, with generous PTO, many holidays, and occasional summer hours in some regions. These practices are associated with good work-life balance across many teams.
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Flexible Benefits — Work location options span remote, hybrid, and onsite, and benefits are tailored by country. This flexibility and regional tailoring make the package feel adaptable to different circumstances.
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Retirement Support — Retirement programs with employer contributions, including a 401(k) with match in the U.S., are part of the core package. This provides a stable foundation for long-term financial planning.
TrueCommerce Insights
What We Do
At TrueCommerce, we empower businesses to improve their supply chain performance and drive better business outcomes. Through a single connection to our high-performance global supply chain network, businesses receive more than just EDI, they get access to a fully-integrated network that connects their customers, suppliers, logistics partners, and internal systems. Our cloud based fully-managed services help businesses achieve end-to-end supply chain management, streamlined delivery, and simplified operations. With 25+ years of expertise and trusted partnership, TrueCommerce helps businesses reach their true supply chain potential today, while preparing them for the future with our integration-agnostic network. That’s why thousands of companies — from SMBs to the global Fortune 100, across various industries — rely on us. To learn more, visit www.truecommerce.com.
