Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)
Working time: Monday – Friday. Night shift: 8:00 PM - 05:00 AM or 10:00 PM – 07:00 AM
As an Integration Support Specialist, you will:
1. Troubleshoot & Resolve Complex Customer Issues
- Communicates task/ticket status and issues to client and coworkers
- Ability to interact with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.
- Works directly with existing clients and trading partners on projects and provides production support.
- Fields tickets that come into the Production Support Team department queue.
- Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.
- Resolve issues while providing clear communication to the client.
- Provide day to day operational support to the client and proactively identifies problems and make recommendations regarding solutions.
2. Support and Work with other internal departments
Requirements for Success:
- Proficient English: TOEIC 800 or IELTS 6.5 and above (or equivalent skills)
- ERP exposure or knowledge (NetSuite, SAP, etc.)
- 2+ years in a software support, client services or call center environment
- Plus if you have:
- Experience with XML and flat file formats
- Knowledge of SQL or other scripting languages
- Demonstrate the ability to work effectively in AI‑augmented environments by applying AI tools to enhance productivity, while exercising sound human judgment and accountability.
- Identify automation opportunities within existing processes
Skills Required
- Proficient English (TOEIC 800 or IELTS 6.5 or equivalent)
- 2+ years in software support, client services, or call center environment
- Experience with EDI and resolving EDI issues
- ERP exposure or knowledge (NetSuite, SAP)
- Demonstrated ability to work effectively in AI-augmented environments and apply AI tools
- Experience with XML and flat file formats
- Knowledge of SQL or other scripting languages
TrueCommerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TrueCommerce and has not been reviewed or approved by TrueCommerce.
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Leave & Time Off Breadth — Time off and flexibility are described as strong, with generous PTO, many holidays, and occasional summer hours in some regions. These practices are associated with good work-life balance across many teams.
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Flexible Benefits — Work location options span remote, hybrid, and onsite, and benefits are tailored by country. This flexibility and regional tailoring make the package feel adaptable to different circumstances.
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Retirement Support — Retirement programs with employer contributions, including a 401(k) with match in the U.S., are part of the core package. This provides a stable foundation for long-term financial planning.
TrueCommerce Insights
What We Do
At TrueCommerce, we empower businesses to improve their supply chain performance and drive better business outcomes. Through a single connection to our high-performance global supply chain network, businesses receive more than just EDI, they get access to a fully-integrated network that connects their customers, suppliers, logistics partners, and internal systems. Our cloud based fully-managed services help businesses achieve end-to-end supply chain management, streamlined delivery, and simplified operations. With 25+ years of expertise and trusted partnership, TrueCommerce helps businesses reach their true supply chain potential today, while preparing them for the future with our integration-agnostic network. That’s why thousands of companies — from SMBs to the global Fortune 100, across various industries — rely on us. To learn more, visit www.truecommerce.com.
