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Provides primary support for regional business applications, including troubleshooting, health monitoring, UAT, deployments, scripting, access management, reporting, and ticket triage. Provides secondary support for office infrastructure, workstations, mobile devices, onboarding, offboarding, hardware assets, documentation, and software licenses.

Supports regional business applications by troubleshooting issues, monitoring system health, testing releases, executing scripts and queries, managing access, and maintaining support documentation. Provides secondary support for office infrastructure, devices, onboarding, offboarding, hardware assets, and software licenses. Handles ticket prioritization and resolution while collaborating with global application teams.

Provide regional end-user and infrastructure support across multiple offices. Troubleshoot hardware, software, network, server, telephony, and cloud connectivity issues; manage onboarding, maintenance, deployments, assets, procurement, vendors, and compliance. Support Windows Server, Active Directory, Hyper-V, Azure, business applications, and Level 1 investigations. Maintain accurate IT asset records, assist with budgeting, and uphold security standards.

Prepare and manage corporate group health insurance quotations and renewals, analyzing employee census data, benefits, claims experience, demographics, and utilization. Develop pricing recommendations, assess plan and benefit changes, prepare reports, and support negotiations with sales teams, insurers, reinsurers, brokers, and clients. The role requires strong numerical analysis, Excel proficiency, stakeholder communication, organization, and the ability to translate data into financially sustainable pricing solutions.

This role oversees insurance operations in China, focusing on underwriting, policy management, claims handling, and customer service to ensure quality and compliance.

Perform technical pricing and profitability analysis for individual and SME insurance products; build and automate Excel-based pricing models and quote engines; partner with data teams for dashboards and reporting; negotiate structured pricing with insurers; support product revamps, scenario modelling, and portfolio projects while documenting assumptions and processes.

Handle international health insurance claims by assessing eligibility and coverage, communicating with stakeholders, making timely decisions on settlements, calculating redress, following policy for strategic claim resolution, and meeting targets while maintaining quality and proactive case management.

Lead end-to-end insurance operations in China including underwriting, policy administration, claims handling, and customer service. Ensure regulatory compliance, operational controls, and quality. Act as liaison with insurers, brokers and regional teams, handle escalations, drive process improvements, and support system and reporting enhancements as the business scales.