The Regional Application & IT Support Officer primarily ensures the smooth operation, uptime, and continuous optimization of the region's core business systems and software applications.
Serving as the key point of contact for application support , the ideal candidate will troubleshoot regional system errors, test new software features, and maintain application health.
Additionally, the role provides secondary technical support to maintain office IT infrastructure and end-user devices.
The role will require to handle cases raised by French users and customers; thus, preference will be given to those who can communicate in French.
Key Responsibilities
Applications Support & Systems Optimization (Primary)
- Core Application Troubleshooting
- Support internal teams by diagnosing, analysing, and resolving technical bugs and functional issues within core business applications and systems.
- Health Monitoring & Reporting
- Conduct daily routine checks, analyse error logs, and generate performance reports to catch and resolve potential application anomalies early.
- System Testing & Deployments
- Collaborate closely with the global applications team to execute user acceptance testing (UAT) for new features, upgrades, and critical bug fixes.
- Scripting & Automation
- Write and execute data scripts to perform quick system fixes, run ad-hoc queries, and automate repetitive application maintenance tasks.
- Knowledge Management
- Maintain, structure, and enrich the Technical Support Knowledge Base to streamline internal troubleshooting workflows.
- Application Access Management
- Support requests and issues related to applications access and onboarding.
- Daily routine tasks
- Complete the daily tasks assigned such as importing data, daily checks, and alert monitoring
- Support Ticket Management
- Ensure that incidents, bugs, or requests are logged in the ticketing system and properly prioritised, triaged and followed through.
IT Infrastructure & End-User Support (Secondary)
- Technical Support
- Deliver technical assistance, manage workstation and mobile setups, and peripherals.
- Lifecycle Management
- Manage seamless IT onboarding and offboarding workflows, ensuring correct access permissions and hardware allocation.
- Asset & Documentation Control
- Maintain accurate technical documentation for IT processes, alongside up-to-date inventories of hardware, system software, and digital licenses.
Requirements & Qualifications
- Education
- Degree in Computing, Computer Science, Information Technology, or related disciplines.
- Experience:
- 1–3 years of hands-on experience in IT support, with a strong preference for candidates focused on internal business applications and system troubleshooting.
- Fresh graduates with a strong programming foundation are welcome to apply.
- Technical Skills (Applications)
- High proficiency or familiarity with scripting and programming (e.g., PowerShell, VBA, Python) and Microsoft SQL queries is highly advantageous.
- Technical Skills (Infrastructure)
- Foundational experience with Microsoft Office 365 administration, email analysis, FortiGate firewalls, and general network topologies (Wi-Fi, LAN, IP Phones).
- Mindset
- A tech-savvy, growth-oriented professional with a strong eagerness to learn new enterprise platforms and adapt to shifting software trends.
- Communication & Collaboration
- Excellent interpersonal skills with professional fluency in Thai & English. The ability to communicate in French is a very strong advantage.
By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at https://assets.april.fr/april-international/Documents/files-april-asia-privacy-notice-applicants.pdf and the Bamboo HR LLC privacy policy available using the link at the bottom of this page.
Skills Required
- Around 3 years or more of experience in end-user IT support
- Hands-on experience with systems and network or firewall administration
- Experience troubleshooting end-user devices, connectivity, and applications
- Proficiency administering Microsoft Office applications
- Experience managing Windows Server, Active Directory, and Hyper-V
- Foundational knowledge of Microsoft Azure or other cloud platforms
- Experience maintaining IT asset inventories and accurate records
- Strong written and spoken English and Thai
- Experience supporting infrastructure across multiple office locations
- Experience with an IT Asset Management solution or tool
- Practical SQL coding and database schema knowledge
- Experience with PowerShell or Python scripting
- French language skills
What We Do
APRIL International, specialising in international insurance for 40 years As an expert of international health and death & disability benefits, APRIL International supports expats, travelers, students, interns, business travelers, employees and retirees, solo or with their families, by offering suitable insurance solutions for their time abroad. To find out more and take out insurance online: http://www.april-international.com A GLOBAL PRESENCE > Administration centres in Paris, Bangkok, Mexico, London, Singapore, Hong-Kong, Vietnam and the Philippines > Sales offices in Europe, the Middle East and Asia KEY FIGURES > 40 years’ experience > 150,000 insured members > 180 countries covered > More than 5,000 partner insurance professionals > 1,500 companies covered
