Regional Application & IT Support Officer

The Regional Application & IT Support Officer primarily ensures the smooth operation, uptime, and continuous optimization of the region's core business systems and software applications.

Serving as the key point of contact for application support , the ideal candidate will troubleshoot regional system errors, test new software features, and maintain application health.

Additionally, the role provides secondary technical support to maintain office IT infrastructure and end-user devices.

The role will require to handle cases raised by French users and customers; thus, preference will be given to those who can communicate in French.

Key Responsibilities

Applications Support & Systems Optimization (Primary)

• Core Application Troubleshooting
  
  • Support internal teams by diagnosing, analysing, and resolving technical bugs and functional issues within core business applications and systems.
• Health Monitoring & Reporting
  
  • Conduct daily routine checks, analyse error logs, and generate performance reports to catch and resolve potential application anomalies early.
• System Testing & Deployments
  
  • Collaborate closely with the global applications team to execute user acceptance testing (UAT) for new features, upgrades, and critical bug fixes.
• Scripting & Automation
  
  • Write and execute data scripts to perform quick system fixes, run ad-hoc queries, and automate repetitive application maintenance tasks.
• Knowledge Management
  
  • Maintain, structure, and enrich the Technical Support Knowledge Base to streamline internal troubleshooting workflows.
• Application Access Management
  
  • Support requests and issues related to applications access and onboarding.
• Daily routine tasks
  
  • Complete the daily tasks assigned such as importing data, daily checks, and alert monitoring
• Support Ticket Management
  
  • Ensure that incidents, bugs, or requests are logged in the ticketing system and properly prioritised, triaged and followed through.

IT Infrastructure & End-User Support (Secondary)

• Technical Support
  
  • Deliver technical assistance, manage workstation and mobile setups,  and peripherals.
• Lifecycle Management
  
  • Manage seamless IT onboarding and offboarding workflows, ensuring correct access permissions and hardware allocation.
• Asset & Documentation Control
  
  • Maintain accurate technical documentation for IT processes, alongside up-to-date inventories of hardware, system software, and digital licenses.

Requirements & Qualifications

• Education
  
  • Degree in Computing, Computer Science, Information Technology, or related disciplines.
• Experience:
  
  • 1–3 years of hands-on experience in IT support, with a strong preference for candidates focused on internal business applications and system troubleshooting.
  • Fresh graduates with a strong programming foundation are welcome to apply.
• Technical Skills (Applications)
  
  • High proficiency or familiarity with scripting and programming (e.g., PowerShell, VBA, Python) and Microsoft SQL queries is highly advantageous.
• Technical Skills (Infrastructure)
  
  • Foundational experience with Microsoft Office 365 administration, email analysis, FortiGate firewalls, and general network topologies (Wi-Fi, LAN, IP Phones).
• Mindset
  
  • A tech-savvy, growth-oriented professional with a strong eagerness to learn new enterprise platforms and adapt to shifting software trends.
• Communication & Collaboration
  
  • Excellent interpersonal skills with professional fluency in Vietnamese & English. The ability to communicate in French is a very strong advantage.

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