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The associate will manage product and customer value metrics, build playbooks, and collaborate with teams to enhance product delivery.

As a Product Operations Strategist, you'll own product metrics, collaborate cross-functionally, and drive value through product and process ownership.

As a Staff Strategist, you will oversee product and customer strategy, focusing on maximizing customer value and collaboration across functions while leading high-performance teams.

Lead and build Loop's product marketing function end-to-end: define positioning, messaging, launches, content, sales enablement, and competitive intelligence. Operate AI-first, verify claims with engineering, turn customer outcomes into case studies, and partner with product, sales, and founders to create category-defining narratives while executing the first launches personally.

Lead vision, roadmap, discovery, and execution for Loop's agentic products (starting with agentic BI). Own adoption, retention, expansion, and revenue; run discovery, prioritize ruthlessly, drive UX and engineering, prototype with AI coding agents, and collaborate with leadership and customers to scale agent-driven software.

Post-sale ownership role managing a portfolio of multi-unit restaurant and franchise accounts. Run onboarding and configuration, reconcile financials, build recurring business reviews, quantify savings, monitor account health, resolve escalations, drive renewals and upsells, and translate customer feedback into product priorities.

The Billing Operations Associate will handle invoicing, collections, accounts receivable, and maintain billing records, ensuring accuracy across customer transactions.

Lead end-to-end enterprise sales for large multi-location restaurant brands: build executive relationships, run consultative discovery, create business cases, close complex six-figure deals, manage procurement/legal, and scale accounts while shaping commercial playbooks and product direction.

The role involves owning content strategy for customer outreach, collaborating with various teams to enhance storytelling, managing metrics, and supporting successful customer engagement through value-driven communication.

Design and implement scalable backend architectures, drive system improvements, provide technical mentorship to junior engineers, and ensure solutions meet customer needs.