Loop AI - Delivery Intelligence Platform
Jobs
Senior Strategist/ Manager - Content Strategy & Operations
Be an Early Applicant
Delivery Intelligence Platform
The Role
The role involves owning content strategy for customer outreach, collaborating with various teams to enhance storytelling, managing metrics, and supporting successful customer engagement through value-driven communication.
Summary Generated by Built In
About Loop:
Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.
Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline.
Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.
About the Role:
As a Content strategist in the Strategy & Operations charter of Loop, you are the chief storyteller of the value delivered to Loop’s customers. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be a value custodian of Loop, using your content prowess to be able to tell the right compelling story to customers, prospects and the whole industry.
In this role, you will cross-functionally impact Loop’s strategy by collaborating across functions like Marketing, Sales/ GTM & Customer Success while owning key customer deliverables.
Responsibilities:
- Ownership of north star metrics around top of the funnel & conversion.
- Building playbooks for the Sales, GTM & Customer success functions
- Ownership of all internal processes around content and communications across functions to ensure 10-star value delivery to customers
- Collaborating with the GTM/ Sales, Customer Success & Strategist teams to own the Customer Storytelling and Value roadmap, taking business needs and customer needs into account
Eligibility/ Fit: You are most likely a strong candidate for this role if you:
- Have 5-8 years of experience owning content/ collateral or marketing in SaaS
- Have worked across product marketing, content marketing or founder roles
- Are inherently a great sales person - be it selling a product, vision or anything else!
- Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
- Have the ability to think of solutions in storyboards, punchlines and framing!
- Have exhibited leadership while also having worked in IC roles across your previous roles
- Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes
- Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
- Have a strong hunger for personal growth and wish to contribute in the building and deployment of products of the next generation at scale, as an operator or a founder.
Having one or more of the following spikes makes you a preferred candidate, in addition to the above:
- You went through the rigour of clearing high pedigree programs like but not limited to IIT, IIM, BITS & Ivy league universities
- You cleared some of the most competitive hiring processes in Management Consulting, Investment Banking, Venture Capital/ Private Equity, Big Tech cos or top CPG brands
- You were instrumental as a founding member/ leading operator in building a very successful company and have seen scale & growth from the early days
- You have been a founder who had reached reasonable scale but couldn’t find the next leap for whatsoever reason
Skills Required
- 5-8 years of experience in SaaS marketing or content roles
- Experience in product marketing or content marketing
- Demonstrated sales ability
- Ability to solve complex problems and build necessary processes
- Leadership experience in independent contributor roles
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Loop is a fully automated delivery intelligence platform for modern food brands that helps restaurants become more profitable. We address issues by automating back-office operations, providing financial transparency, and streamlining reconciliation processes. As delivery channels grow, they now account for over 25% of restaurant revenue, yet high commission fees (20-35%) and order inaccuracies (3-4% of sales) pose significant challenges to profitability. Loop has raised $6M (~ 50cr) in venture capital from Base10 Partners, Afore Capital and many more. Visit our website to know more!
