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Build, test, deploy, and debug AI voice solutions for real customer use cases. Work directly with customers to understand technical needs, troubleshoot APIs, integrations, data, and AI systems, and ship production code quickly. Own projects from initial problem through deployment and iteration, while identifying deployment patterns and partnering with engineering to improve the product.

Build and maintain technical security and compliance controls across SOC 2, ISO 27001, HIPAA, and enterprise frameworks. Automate evidence collection, access reviews, security checks, and compliance workflows; support audits; address security questionnaires; monitor controls for access, infrastructure, data protection, logging, and vulnerabilities; and improve scalable compliance systems.

The SEO Strategist will lead organic growth strategy and execution, leveraging AI to optimize SEO, build content systems, and partner with product teams for growth.

Build and launch voice AI solutions for enterprise customers, writing production code and integrating CRMs, ERPs, scheduling tools, and other systems. Spend about half the time working directly with customers to understand needs, solve technical problems, and move projects into production. Partner with sales on demos and prototypes, become an expert in voice AI agents, and translate customer feedback into product and engineering improvements.

Own complex enterprise telephony integrations and provide advanced post-onboarding technical support. Troubleshoot call failures using PCAPs, SIP traces, and carrier logs; improve call quality and reliability; support platforms including Twilio, Telnyx, Avaya, Genesys, and Amazon Connect; communicate technical issues to premium customers; and translate customer feedback into product improvements. The role also involves scripting troubleshooting automations and collaborating with Pacific Time customers and teams.

Work directly with enterprise customers to design, build, and deploy production voice AI applications. Integrate Retell APIs/SDKs, develop conversational workflows, debug telephony/SIP and infrastructure issues, optimize AI behavior and prompts, lead technical onboarding, and drive product improvements from proof-of-concept to production.

The Design Engineer will build and maintain the design system, prototype in React and TypeScript, and ensure design accuracy in product components. They will collaborate with product designers and engineers to enhance product quality using AI tools.

Lead customer deployments of Retell’s voice AI platform from discovery through production launch. Responsibilities include understanding workflows, designing AI solutions, configuring voice agents and automation, integrating APIs and business systems, troubleshooting technical issues, running demos and working sessions, managing project risks, optimizing deployments, and partnering with Sales, Product, Engineering, and Customer Success. The role requires fluent English and Mandarin communication and occasional travel for customer launches and onsite engagements.

Lead customer deployments of Retell’s voice AI platform from discovery through production launch. Translate business requirements into AI workflows, configure and test voice agents, manage integrations with APIs and existing systems, troubleshoot technical issues, and coordinate with Sales, Product, Engineering, and Customer Success. Conduct demos and implementation reviews, track risks and progress, optimize deployments, identify expansion opportunities, and create repeatable deployment playbooks. The role requires fluent Mandarin and English, strong customer communication, technical problem-solving, project ownership, and willingness to travel for launches.

Lead customer deployments of Retell’s voice AI platform from discovery through production launch. Translate business needs into AI workflows, configure and test voice agents, integrate APIs and business systems, troubleshoot technical issues, and manage implementation progress. Run demos and technical sessions, collaborate with Sales, Product, Engineering, and Customer Success, optimize deployments, identify expansion opportunities, and develop repeatable implementation playbooks. Strong English and Mandarin communication and customer-facing technical problem-solving are essential.