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Serves as the primary IT partner for enterprise clients, combining client technology leadership with hands-on systems administration and technical support. Manages Microsoft cloud and server environments, endpoints, networks, security, backups, applications, vendors, and technology projects. Troubleshoots issues, coordinates escalations, gathers business requirements, supports application integrations, improves workflows, and guides technology planning, budgeting, lifecycle management, and process improvement.

The Level 1 Systems Administrator provides entry-level technical support, managing client issues, documenting tasks, and learning prescribed processes under guidance.

The Level 2 Systems Administrator provides technical support in networking technologies, assists in projects, communicates with clients, and troubleshoots various systems.

The Systems Engineer will manage tickets, lead projects, provide escalated support, and ensure efficient and secure technology solutions for clients while collaborating with teams to address technical challenges.