Level 2 System Administrator
Infinet Solutions · Omaha, NE · Full-time
About the role
As a Level 2 System Administrator at Infinet, you’re the technical backbone our clients rely on, and often the person they know by name. You’ll own day-to-day relationships with a set of assigned clients, take on the problems that go beyond Level 1, and be hands-on during client projects.
If you like variety, this is the place for it. Every client environment is a little different, and you’ll grow faster here than you would supporting a single network.
What you’ll do
- Own tickets from start to finish. Get the full story before acting, work within SLA, and confirm with the client that the issue is resolved before closing.
- Serve as an escalation point for our Level 1 technicians.
- Be the primary technical contact for your assigned clients, and work with our TAMs to stay ahead of their needs.
- Be the boots on the ground for client projects. You’ll handle the onsite work while our IS team covers the backend, and you’ll keep clients informed with scheduling, expectations, and status along the way.
- Keep documentation current as you go, including ticket notes, time entries, walkthroughs, and Hudu.
- Learn new technologies on your own and troubleshoot independently.
What you’ll work with
- Windows Server and Active Directory, including DNS, DHCP, and on-prem Exchange. Most clients are cloud-first, but new clients sometimes bring on-prem environments.
- Microsoft 365, including Exchange Online, Entra ID, and SharePoint
- Firewalls, VPNs, and cloud-managed networking
- Microsoft Defender and Huntress
- Veeam backup and recovery, with cloud and 3rd party repositories
- 3CX phone systems, including deployment to remote users
What we’re looking for
- 2+ years of MSP experience preferred
- Real hands-on experience across servers, M365, and networking. We care more about what you can do than about certifications.
- Confidence with clients, whether that’s leading a pre-project briefing, setting expectations, or communicating clearly under pressure
- You enjoy helping people, and no problem is too small. Susie can’t print? That matters too.
- A valid driver’s license and the ability to travel to client sites
Compensation
$55,000–$85,000, based on experience and our technical assessment.
Benefits:
- About 10 days of PTO and 7 paid holidays
- 50% of individual employee health insurance premiums covered
- SIMPLE IRA with 3% match
- Profit sharing eligibility after 90 days
- Gym membership reimbursement
- Cell phone stipend
Working conditions
This role involves extended time at a workstation and on the phone, plus travel to client sites. You’ll need to be able to read a screen, communicate clearly in person and by phone, safely drive between locations, and occasionally lift up to 25 pounds. Reasonable accommodation is available.
Skills Required
- Troubleshoot hardware and network issues
- Use basic PowerShell
- Experience in Managed Services Provider (MSP)
- Workstation level certification
What We Do
Since 1998, InfiNet Solutions has been providing clients with customized solutions for their IT needs. We take the worry out of IT management, allowing our clients to focus on their business rather than on their network. Our experience in network design,automation, proactive network support and data backup ensures that your business keeps Growing and Going! In short - We take care of IT.
