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Conducts quality audits, evaluates processes and interactions, monitors compliance and performance metrics, identifies improvement opportunities, and provides actionable feedback. Collaborates with Operations and Training teams, prepares audit reports and recommendations, supports calibration sessions, develops quality frameworks and scorecards, and contributes to root cause analysis and corrective actions.

Join cxperts' LATAM Talent Community to connect and explore future opportunities across various roles, including customer service and corporate positions.

Join the cxperts Talent Community in the Philippines to connect with exciting career opportunities in customer service and support roles, and receive updates on job openings.

The role involves conducting quality audits, ensuring compliance with standards, providing feedback for improvements, and collaborating with teams to enhance performance.

Join cxperts Mexico's Talent Community to stay informed about upcoming customer service and corporate roles while developing your career.

Perform quality audits, evaluate processes, analyze metrics, and identify improvement opportunities. Collaborate with Operations and Training, prepare reports, support calibration, and participate in root cause analysis and corrective action planning to ensure compliance with quality standards and KPIs.

Manage end-to-end HR in a BPO: bulk hiring, workforce planning, employee relations, performance management, compliance, HR operations, L&D, and retention initiatives while partnering with operations to meet business goals.

Lead business development for commercial construction and fit-out clients: identify opportunities, build pipeline, negotiate contracts, manage client relationships, collaborate with internal teams, and drive revenue growth.

Lead multiple BPO programs to ensure SLA/KPI delivery, client satisfaction, and profitability. Oversee P&L, drive process improvement and automation, manage large teams, and maintain compliance while building client relationships and developing leadership talent.

The Project Term Recruiter will actively source candidates, vet resumes, conduct initial screenings, and manage the scheduling of interviews while maintaining an organized applicant tracking system.