Top Tech Jobs & Startup Jobs

Provides administrative and operational support for a loyalty programme, including grant documentation, merchant onboarding, client-facing implementation support, scheduling, procurement, payments, reporting, and meeting minutes. Contributes to process improvement through user guides, UAT, and automation rollouts. Requires strong attention to detail, initiative, organisation, adaptability, and comfort working primarily onsite with SME merchants. Mandarin, Malay, or local dialect proficiency is advantageous.

Own the roadmap and growth strategy for a chat-based B2B SaaS channel serving Singapore and Malaysia. Define product requirements, manage messaging and customer flows, coordinate go-to-market launches across marketing, sales, customer success, and engineering, and use metrics and experiments to prioritize initiatives. The role also manages launch dependencies, unblocks stakeholders, and reports channel performance to leadership.

Generate qualified leads through web research, prospect database development, cold calling, and appointment setting. Engage potential clients by communicating EPOS products and value propositions, convert prospects into qualified appointments, and meet lead-generation KPIs. Maintain accurate CRM records, ensure outreach compliance, collaborate with sales and marketing teams, and support administrative tasks.

Handles complex L2/L3 customer escalations, troubleshoots technical and operational issues, performs root-cause analysis, and develops sustainable solutions. Acts as a support subject matter expert, improves SOPs and workflows, maintains knowledge content, analyzes customer service metrics, and partners with Product and Technology teams on automation, UAT, system enhancements, and continuous improvement initiatives.

Coordinates project requirements, client readiness, information gathering, cross-functional dependencies, backend configuration, deployment readiness, go-live handoff, and post-deployment stabilization. The role configures client systems, tracks risks and outstanding tasks, supports issue resolution, and serves as a client point of contact to ensure accurate, timely deployments and a positive implementation experience.

Perform manual quality assurance for web, mobile, and device applications. Develop and maintain test plans, cases, scripts, and documentation; execute tests, report defects, assess quality risks, and support issue replication. Collaborate with business analysts and developers to analyze requirements, investigate issues, and deliver quality products. The role also requires SQL/database knowledge, stakeholder communication, problem-solving, and strong English skills.

Develop and maintain scalable Java backend services using Spring frameworks and microservices architecture. Optimize performance, reliability, and engineering workflows through AI tools and automation. Define standards for AI-assisted development, validate AI-generated code, and create reusable playbooks. Write unit tests, participate in code reviews, collaborate on feature delivery, and mentor junior engineers. The role requires cloud application experience, database and SQL expertise, strong software engineering fundamentals, and fluent English communication.

Leads content strategy, ideation, production, and delivery across client accounts and internal brands. Responsibilities include developing concepts, using AI tools, managing content calendars, coordinating shoots, directing photo and video editing, collaborating with clients and marketing teams, and tracking performance to improve future content.

Drive product strategy and digitalisation initiatives across internal platforms and merchant operations. Build data visibility, dashboards, reporting frameworks, and measurable workflows; translate business needs into scalable system capabilities; partner with Engineering, Data, and regional teams; improve adoption, operational intelligence, and decision-making; and monitor product impact through analysis and continuous optimisation.

Supports data collection, cleaning, organization, validation, reporting, dashboard preparation, and analysis. Identifies trends and business opportunities, responds to ad hoc requests, collaborates with stakeholders, and helps improve reporting workflows and data processes. The intern gains practical experience working with real-world datasets, business intelligence tools, and cross-functional teams.