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Drive new business by prospecting and acquiring SME clients for EPOS POS systems and business solutions. Conduct calls, demos, events, manage the sales pipeline, close deals, and coordinate onboarding with internal teams to ensure customer success.

Drive merchant acquisition and revenue growth by engaging business owners, qualifying needs, recommending EPOS payment and digitalisation solutions, managing end-to-end sales cycles, meeting targets, maintaining CRM pipeline, and coordinating onboarding with internal teams.

The Senior TQA Executive is responsible for improving customer service training effectiveness, assessing trainer performance, and ensuring quality excellence in operations across various communication channels.

Manage day-to-day customer operations across online stores and marketplaces: handle enquiries, coordinate order fulfilment, resolve after-sales issues, maintain listings and inventory, monitor KPIs, report performance, and recommend process improvements.

Create short-form, social-first content for TikTok, Xiaohongshu, and Instagram. Film on mobile, edit using CapCut/Canva, follow trends and storytelling best practices, collaborate with internal teams, manage multiple projects, meet deadlines, and produce portfolio-ready UGC. Chinese language ability is a plus.

Assist in coordinating client projects, tracking progress, preparing documentation, and attending meetings during the project lifecycle.

Support end-to-end onboarding and success of SME merchants on a WhatsApp-integrated loyalty platform: configure programmes, coordinate go-lives, run campaign operations, monitor performance, produce simple ROI reports, gather merchant feedback for product improvements, and create SOPs and training materials. Provide merchant-facing support and collaborate with technical, sales, and product teams.

Manage end-to-end product listing creation and maintenance, review and moderate content for accuracy and compliance, monitor SKU health, support merchant onboarding, perform catalog audits, assist launches and bulk uploads, and drive process improvements to enhance catalog quality and operational efficiency.

Proactively prospect SME merchants via calls, email, WhatsApp, and LinkedIn to generate qualified leads for POS and payment solutions. Qualify prospects, schedule demos for Merchant Acquisition, maintain CRM records, follow up to nurture opportunities, and collaborate with Marketing while tracking industry trends.

Handle inbound enquiries via phone, WhatsApp, email and web; qualify merchant leads, educate prospects on EPOS solutions, book demos, maintain CRM records, follow up to progress pipeline, and collaborate with Marketing and Merchant Acquisition to convert opportunities.